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Enabling a remote workforce with Chrome Enterprise

Mike Daoust
Managing Director Chrome Enterprise at Google
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Google Cloud Next 2020
July 14, 2020, Online, San Francisco, CA, USA
Google Cloud Next 2020
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About speaker

Mike Daoust
Managing Director Chrome Enterprise at Google

Technology executive that has successfully led all aspects of global go-to-market including direct sales, sales engineering, business development, channel, customer success & product marketing. Over 10 years of experience at Google leading the growth of various Google Cloud products and services in all segments including Google Workspace, Google Maps, Android & Chrome Enterprise (Browser, OS, Chromebooks). Excels in leadership roles at high growth or turn around organizations that require strategy development through execution.

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About the talk

As more businesses consider how to enable their teams to work remotely, business and IT leaders are increasingly thinking about how to best support a distributed workforce. Learn how Chrome Enterprise can help keep your employees productive and data secure while allowing IT to remotely manage devices. Chrome OS, browser, partner solutions, and examples of customer deployments are covered.

Speaker: Mike Daoust

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And thank you to everyone who is tuning in today during this very challenging time. My name is Mike Dallas from the Chrome Enterprise customer team and I do welcome you all to the session as we are all aware with the start of covid-19, the new normal now requires most employers to work remotely and we want to do our part to help you all stay connected, productive and secure in this session. I'm going to share with you a set of solutions along with some examples of how customers are leveraging these solutions to keep their business is up and running securely even while working from

home. As part of the session will cover three main components, first, recapping today's challenges, then we'll cover where Chrome Enterprise can help along with some customers examples and finally, how you can get started. The recent covid-19. Pandemic has mandated that organizations take unprecedented efforts to enable their employees to work remotely. This recent Gartner survey indicated that 88% of organizations have encouraged or require employees to work from home, regardless of whether or not, they've shown covid-19 related symptoms, Even before this year's events

remote working, has been a growing consideration for employees and employers alike. In fact, since 2005 working from home has grown 173% on self-employed population, continues to increase a report by zapier found that 95% of the US knowledge workers actually want to work remotely. And 70% of them would be willing to quit a job to do. So As a result, it teams are facing a range of Technology access and security issues as they grapple with enabling their remote work forces.

These include things such as getting devices, properly setup configured and in the hands of their employees that need them, the risk of an increase attack surface as a result of employees using their own devices in home Wi-Fi networks. Increase of cybersecurity and phishing attacks. Poisonous pandemic information links that angel plant malware on devices and finally end users struggling to get access to the information data and systems. They need to be productive. Stations to be successful in this remote work or model solutions to focus on these three core

areas. First, delivering, a secure and user experience, that enables the same productivity as before second providing access to tools to provide not just connection but collaboration and finally allowing it to remotely manage these endpoints and the end user experiences. Enterprises build an environment that facilitates these three core areas. Any type of worker can be affected in a productive mobile worker. As this picture depicts, this range of workers can be in for workers such as those, in sales marketing, Finance, it even developers all the way over to

Frontline workers. Will we have seen a dramatic growth over the past three months? For example, with Health Care, clinicians and remote contact center agents. For many years, we have embraced an element of remote workers here Google on the back of our cloud-based Solutions across our hundred thousand plus global employees. We'll walk you through some of these Solutions in a bit. But as you can see here we are used to working remotely with 30% of our meetings involving two plus time zones in 2/5 of those attendees Jillian, from different locations. So now let's dive into where Google and our

Chrome Solutions can help an able. This remote worker World along with some customers examples to bring it to life. Call Enterprise. Rivage with a complete cloud-based platform to enable mobile and remote working. It does this by providing 5 unique pillars and always been core tenants of the platform, but now more than ever to operate today's environment in the foreseeable future, Will walk you through each of these. But in summary, it starts with being able to deploy quickly and managed remotely from a cloud-based Management console to delivery apps and users need in the

most secure way. Possible as we enter troubling times economically, capital expenditure, and ongoing operating costs, and become core requirements for customer evaluations getting in points to your remote users. So they can be productive and has never been more critical in any and all organizations for working with today. With Chromebooks gone are the days of Imaging a device, businesses can deploy Chromebooks quickly with cloud-based profiles that download user policies. Apps settings bookmarks within just minutes Couple this with one of our Premier reseller zero-touch deployment

Services, your devices can arrive already enrolled set up an employee can sign in without any it configuration. With most, IT workers also being remote these days managing and points and end-users is essential to keeping your Workforce productive. With crohn's cloud-based Management console. It, admins are able to manage the organization's browser and device Fleet remotely with over 300 plus policies. These policies include a broad range of capabilities from being able to set network settings, push Wi-Fi settings, and certificates, and enable users

to access the corporate day to, they need to be productive in addition. Admins can also set up whitelisted applications browser, extensions or bookmarks that will likely be needed by these workers. Now, the breadth and depth of the Chrome Enterprise approach to security is impossible to cover in one slide. But I'm going to give it a try here, each device. That is deployed provides it with remote management and control. It ensures applications are trusted in harmful app. Stay out of the hands of your end-users. The platform comes with mini deep security capabilities, to provide

your workers, including things like regular security updates to download in the background over any Wi-Fi or LTE connection. The ability to remotely disable devices in case they are lost or stolen. Built-in anti-virus protection to protect against any fishing or malware attacks. Encrypted on Device Storage as well as verify Boot and of course Google safe. Browsing it automatically alert users of malicious websites. She also mentioned that if you ever want to dig more into our security capabilities, we are always happy to set up a security briefing with you and

your team. Now, for remote working to be successful employees, need secure access to the apps and data. They rely on a day-to-day basis with chrome, Enterprise employees can easily access and use any cloud-based service or app, free or fast and familiar Chrome browser windows applications through a virtual desktop or virtualized app in a browser using any of our key Partners Solutions such as citric, to VMware cameo, Remote meetings in Communications is essential right now. In Chromebooks allow end users to seamlessly access g-suite Office 365, Microsoft teams, zoom

and hangouts meet. So users have access to a complete ecosystem of apps from the Google Play Store. Including remote, collaboration apps like Cisco, Jabber, WebEx and Vonage. GTO is always a consideration for any solution but today we're finding more than ever upfront and ongoing cost at the top of the list of any and all organizations, we speak with Over the years, we've worked with many customers was well, as ESG, economic validation, process, to complete a proven t c, o model. So you can fully customize to your organization situation. As

you can see here in the diagram, this model was shown to save upwards of 482 US dollars per endpoint per year. These cost savings come from. Not just the reduced acquisition costs and hardware and software but also decreased operational costs like the pointment and ongoing support and maintenance as well as improved up time. And less data risk due to our every 6-week Chrome regular update process not to bring me a set of capabilities to life. We want to share a few customers stories that have taken place over the last few months are prone devices. Have been able

to meet the Urgent. Needs of both ITV ship and their mobile workers. Our first example of the city, it was one of the early hotspots of covid-19 and had an urgent need to support the working. Remote requirements that were imposed just a couple of months ago. They selected Enterprise Chromebooks because of the ability to deploy quickly and do a business continuity for their. Mm city employees with in just 48 hours. As a result, their city workers were able to access the applications. They need like Microsoft Office 365 to stay productive and help serve their constituents. Our Second

Story is a very common, use case for Chromebooks, even pre covid-19, but now more than ever and that is the rapid deployment of Chromebooks as mobile Thin Client. In this case, we had a financial services company that needed a quick and secure access for their office workers as they were moving to work from home. Model on with speed and access. Security was a key driver given their regulatory environment and requirements set. In this case, the team implemented are managed guest mode capability to optimize the user experience on Lenovo, Chromebooks in concert with Citrix across

over 11,000 in points. Now, as you can imagine, there's been a dramatic increase in organizations moving their on-site concept Center operations to home base models. Here's an example of a large auto sales organization. They need to quickly pivot their entire contact center literally over a weekend. This solution included the ordering and white climbing of 2600. HP. Chromebooks along with implementing G suite and a couple of our Premier partners and RingCentral and Citrix workspace to complete end-to-end remote, contact center solution as well. We continue to see this need for

Mo call centers in each day and are glad we can help here. As we all know, Healthcare organizations across the globe are under extreme pressure. Including this example of Australia's largest medical insurance with four million plus members. Due to unprecedented call volume this organization's primary requirement was to scale up a work-from-home contact center in a matter of days for their nursing staff to virtually assist their page. Return to Chrome. OS is their platform of choice and we're able to deliver 1000 plus HP Chromebooks ready to go out of the box for

these remote nurses so they can access the applications. They needed such as a 365 as well as Citrix for accessing any and all Legacy applications. It not only found the deployment quick and easy but also commented that being able to deploy these devices, such that no data is stored on them, was critical to comply with their security standards as a result, which is often the case with our customers are now looking at three, other use cases to expand their Chrome footprint with in the hospital Network. Customer experience is like before we just ran through there to

carry as they complete the Chromebook solution set first of which is the hardware options that you can choose from. As you can see here, the Chrome device portfolio has a variety of form factors to choose from with all the leading. Oems represented, including Samsung Lenovo Acer Seuss, HP, and Dell in terms of form factors. We have every option to match you use case from premium and lower-end clamshells, the two-in-one devices with stylus option. All the way to ruggedized, Chromebooks are tablets along with options that are delivered to a Chromebox form factor.

And finally when it comes to set up and delivery Crohn's service is partner, ecosystem is here to help first. We have Global coverage that can help ensure delivery to any location, including your workers, who II, these Partners can do everything from basic, pre-enrollment to White, Glove set up, a pre-configured networks applications in bundling, any required peripheral. And we realized some customers may not have the option of the budget to purchase Hardware right away. But still want to enable many of these core tenants of the Chrome Enterprise platform. And for

those customers, we have class from one of our Premier Technology partners neverwhere. Based on Google's open-source chromium, OS, neverware, cloud-ready, transforms, any hardware, you already own and delivers boats are Chromebase and user experience. As well as native integration to the Chrome Enterprise Management Services. In other words, you can take your existing Fleet of devices convert them, to neverware, cloud-ready and manage the devices to the same Crow Management console we discussed earlier. In addition to policy control cloud-ready like all of our Chrome base Solutions

comes with regular updates that are deployed automatically via the cloud without any disruption to your end. Give me an example of a health network that unfortunately, is also located in one of the covid hotspots that is leverage both cloud-ready as well as Chromebooks. They initially came with the need to deploy clinical workstations in most recently, as followed up with the need to enable remote workers over the recent months. D6000. Clinical workstations are great example of the rapid deployment of cloud-ready on their current Hardware assets. With future plans, to

integrate with Citrix in Privada and epic. In addition with the recent pandemic, they are now implementing sus Chromebooks with Citrix as home devices for their non-essential employees. Both of these Solutions together, given itd ability to support their workers with a low T Co with are there at the hospital or at home without sacrificing their security, protocols or productivity? with many people at home Chrome, browser to become everyone's desktop a choice with this in mind, the final solution when a share is Chrome browser Cloud management or cbcm 3 cm is a free set of capabilities

that is enabled within the same Management console for Chrome, OS, and all of your Google cloud services, The beauty of cbcm, is that allows it to centrally manage, all Chrome browser and point policies across any and all operating systems, you may use today. A set of controls and Reporting capabilities can help you ensure consistent user experience across all your remote workers, trusted access to data apps and cloud services. Even if they are often at work as well as providing insights into device information in Chrome extensions that your workers are using even while they were

mostly You have an example of CBC. I'm having a dramatic impact on global coffee franchise. That was challenge with securely managing their thousands of browser users across Chrome, OS, Mac and windows. Instead of trying to do this across a variety of it, tools and reports that often resulted in inconsistent experience for their users, as well as being time-consuming and cost intensive for it. They chose to implement and standardize on cbcm This is allowed them to centralize their processes ensure consistent and safe experience for their Global user base.

Unless we provide significant ongoing cost savings to the organization. Now we've covered a lot of capabilities of the Chrome Enterprise platform and how they helped organizations during this hectic time. Before we close at the session, we just want to ruin ruin summarize the three main solution areas. We've discussed First of these, in arguably, the most effective and and solution theme Chromebook Enterprise, which is our managed Chromebook offering that combines the best of hardware and software. It can be applied to any type of information worker, accessing cloud or virtualized apps.

All the way to contact center rep or even a health care clinician. Second is the cloud-ready solution from everywhere, which allows you to leverage your current Hardware assets and effectively convert them into Chrome devices. This is a great option for those organizations that are strained, but still want to implement most of the core tenants of chrome Enterprise Lastly but certainly not least given its so foundational to the platform is Chrome browser, Cloud management, which enables you to manager, endpoints and end-user policies, no matter what OS, you may be running. This

includes managing and Reporting on your Chrome extensions. As we close out the session, we wanted to make sure, you know, how to get started and get four more. And more information about the Chrome Enterprise platform in the solutions that we think can help you. First, you can start a free trial of chrome Enterprise. If you already have Chromebooks, this allows you to access the Google Management console and enroll up to 10 devices, and figure the settings and apply policies to users and those devices. Second. We've compiled a list of resources in a remote work.

Toolkit these resources at how-to guides and videos that can help you quickly deploy Chromebooks to your remote Workforce. Lastly you can contact our sales team to get more information or get connected with one of our Premier resellers to purchase devices in the rest of the components of the platform. And lastly on behalf of the Chrome Enterprise team here, Google, we wish you all safety and good health over the coming months and Beyond and thank you again for joining us today.

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