Mahmoud leads the Enterprise Customer Experience organization for Google Cloud responsible for the development and execution of strategy that enables our strategic enterprise customers to transform and realize business value faster with Google Cloud products and services.View the profile
About the talk
While most organizations understand the urgency to evolve technologically, a staggering 70% of digital transformations fail. Hear key insights on how to set your enterprise up for success through an overarching approach to technology transformation and deep dive on specific solutions within Google Cloud Platform that are enabling enterprise customers to win in their respective markets and industries faster.
Speaker: Mahmoud ElAssir
Google Cloud Next ’20: OnAir → https://goo.gle/next2020
Subscribe to the GCP Channel → https://goo.gle/GCP
fullname: Mahmoud ElAssir;
event: Google Cloud Next 2020; re_ty: Publish;
Welcome to the session on how Google Claus delivering Enterprise transformation at scale on Google late. 2019 after standing over and see or for our business is our vice president and CTO gcp and started the transformation of Verizon into a data-driven Powerhouse. 2016 was the right choice for. It's all about applied so I could not be more excited and customers I lost their Superior. Google cloud and helping them to transfer. our mission and customer experience is to help our customer adult and realize value from Google Cloud Solutions
section, which goes into and building today to objectives first, I'd like to highlight Look up for our customers examples on the work, we are doing to support our customers across the front. Removing deep expertise for Enterprise in every every industry is growing rapidly with many Partnerships that we are not saying during next on air over the nine weeks. By listening to customers, we have built our customer experience organization. customer experience, we have five main pillars, personal services
Solutions, What is structures are supposed to have more customer support, offering mission-critical support option, that will give you 5 minutes. Recently launched skills and certification program. Modern technology are customer success in helping. You realize value for the feedback we get from our partners investment I'll actually did your customers and every time. Business and Market at the same time as the coaches for our Google and continue program. Customer
information officers work across Google and Google Android faster. So as you can see, get lots of lots of support on this page and engaging with you and your leadership team as well as providing guidance. That we provide. Examples on a star with the healthcare industry so he's done lots of transformation and in the healthcare industry of the heightened demand for p p. E r. Adoption of Telehealth has skyrocketed from 11%, to 46%, and 74% of our patients from Little House platform integration
to hospital scheduling. Clinical research, faster times to drive better decision-making. The financial services industry, customers are on a mission for the customers and change the experience. Offers services for the customers. And lastly we are also when it comes to fraud and anti-money laundering and so forth and so on. Another industry recently joined us from Domino's on board and transform into data-driven capital and expense efficiencies. they're also looking for new ways to enjoy
the first results into space, and The secondary I would expand and efficiency in the capital and expense band. Shifting gears into a travel and transportation. So we hired even have a customer is a customer that cost this industry are also showed it to be much more time. Especially Storm schedule. Lots of opportunities here that business with our services for most consumers across support our customers transforming different. Closing. I'd like to leave you sweetie, take away the first one. I hope you see that customer centricity. We
are all about you our customers. We continue to make big Investments to support you. Our Enterprise customers, the transformation officers are part of that back from Denver Colorado. So we can pull in all the assets across the transformation of all the assets from across Google to help you faster. I hope you enjoyed our discussion today. Anybody what happened to answer any questions or talk about any kind of look forward to hearing from you soon again?
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