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The missing link: How AI can help create a safer society and better businesses | Rasa Summit 2021

Kamila Hankiewicz
Managing Director at Untrite
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Rasa Summit 2021
February 12, 2021, Online, USA
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About speaker

Kamila Hankiewicz
Managing Director at Untrite

I'm passionate about improving the world through uncovering insights in data that companies already have. The result is employees who spend less time in mind-numbing tasks and rather, focus on creative, value generating activities. I was the one in the past and it scared the shit out of me and at most - demotivated me. Imagine how much easier your employees life would be if they could use technology to tap into the know-how of what's already been created in your organisation and build on top of that. How many times did your people reinvent the wheel because they didn't know whom to ask for advice on similar project already run?

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About the talk

According to Home Office data, the proportion of crimes solved by police in England and Wales has fallen to the lowest level recorded. Crime investigations are inherently expensive and each case takes a lot of man-hours and resource-poor cities are less able to reduce investigators' caseloads. With the growing amount of information held in siloed systems and people’s minds, it’s becoming increasingly difficult to grasp all the links and see the relations. Data is overwhelming. What if by using latest technology such as AI and NLP we could reduce time in solving crimes and the response times at the scene? What if more lives can be solved because AI can help automatically make a link between information faster than any human could do? What if that same technology could help us become more efficient and satisfied employees while decreasing costs for the companies? In this talk I would share the specific formula governments companies can adopt to successfully employ AI while keeping humans in the loop making them more efficient, productive and happy.

Presented by Managing Director of Untrite, Kamila Hankiewicz at the 2021 Rasa Summit https://rasa.com/summit/

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Hi, my name is Camilla and I'm the managing director of where we use AI to create. What I call an internal brain for a company's Wii remote information, silos and making donuts. Internal more accessible for every Everybody in the company. Something similar to what Google I personally believe that day. I will be the defining technology of our time. And the funny thing is that it's nothing you, in fact, it's being around but only in recent years and the massive Improvement in processing power such as storage systems and analytical techniques and find it. More

accessible Pharma companies and organizations to work on And we have seen massive improvements intangible usefulness within the day-to-day lives of many different people, starting from the digital assistants to Transportation. So get in your Uber driver, nearby or those who are cleaning your floors and home to AI powered drone, which deliver our blocks, the most remote places are in the gold. That's why do they stock I will demonstrate, or I should say who try to

To help you understand why? I think we should focus much more off of nothing anymore of our efforts and and the resources to build and design. But the AI the dose just getting familiar with what artificial intelligence is that, the AI is basically, it's computer algorithm and it's a set of rules, but it's a set of algorithms designs to make a decision of you using a real-time data. Do Ethan, use sensors, digital beta, or remote in and any combines information available from the many different

sources and it can analyze it. And this material and act on those insights derived, from the data, As you can see from this Paradigm and there are many different disciplines and applications of AI, some of them are probably familiar to you, so you're on your own network. So they can be used for generating, lifelike Voice or deep takes, which are becoming more and more popular, and mass media. That's there. Also, computer vision assistance, at present in the famous self-driving cars that I

focused on a around 6th and unstructured data. Since this is my domain to get things straight. Everything needs a i and not everything can be stoked way. I, when looking for a good used ice for a good rule of thumb, is finding the work those and password, you have an abundance of data and you follow some kind of logical process. AI is a perfect tool to do that. Since I was in contrast to traditional programming where you have to give all the details of the instructions, the computer to execute a helps. You find the patterns and inside, sperm from the data,

you serve it automatically. And I got all the cast in the beach that the algorithm you give it give it a lot of different pictures with cats and so it will start finding the buttons and it will help you start presenting the other pictures of answers. This is a cop or this is an unfortunate sequence. Tell you that is a dog or a Mauser for that. You'll need another So you get the idea. If I can help you must have been friends with. You can help you are retired revenues or lower costs and increase your productivity.

Maybe knowing how many cats are nuts. Cats, that is under these sure, it's not the greatest, but you get the idea that the Jokes, Aside people use technology to solve problems of our own nature and our own limitations. And since AI is a promise to increase our speed and accuracy and it's a lot of becoming possible with it. Because we cannot possibly grasp, all the data available and within the organization within the latest that you are trying to work on our brains work,

that's how computers work. So, surprise, surprise beta is overwhelming. In 19 for a 54i psychologist and Georgia a Miller. I'm like the human brain can handle only so much before it becomes overloaded Hangout. Hear me out. Companies holding meetings longer than 1 hour. In fact, most people can only handle 7, 2 + 2 + - + chance of information. At the same time, probably you've heard of paradox of choice. Sounds familiar, and actually increases our anxiety, and it

makes us unable to make a decision. So Indian, we become paralyzed intimidated and overwhelmed by the sheer amount of data. And we are attempting to consume too many metrics. I mentioned charge reports, and so on, at the same time, you become paralyzed and you end up with no decision at all. Like I said the exact case but the exact use Case 444 the AI because it can handle with a different date and you can find a pattern. Do it for less is more. We are certainly certainly our own worst enemies when it comes through creating

data sharing it and consumption. And I'm sure it sounds familiar when you have been in the company of so many KPS which are Urgent and they have to be done by yesterday and Indian already got everything, is everything is urgent. And at the same time, nothing is urgent. Nothing really is a priority. So when you are using, I got in such case you can help you scream like a different data from different sources and you can find you the relevant or exactly what you're looking for. and if you're still thinking, and if you're still debating,

if, if a is a good choice for you, think of all the biases, Many researchers have highlighted hell, judges decisions can be unconsciously influenced by the characteristics, and by their own personal personality. And I'm sure you've heard of those cases where employers, had the exact same CV orthodontist but one of the CD had a name. Which sounded tomorrow from the next different racial or a group. So, in the end to the other person was getting Impressions a complex creatures. So

decisions are also very difficult to review. Sometimes we, we don't know, unconsciously. We have we hold the bias or we lie about why we chose something over. So it makes it very difficult to understand the first, their thinking process may I on the contrary can help reduce is biased because it looks as though the exact date that I can also reinforced by us, but we will talk about it. I just like so I can help her learn to consider only the vehicles and that improve their

predictive accuracy. So for example, if you are looking for a candidate for that particular, Spell focus on me on that everything else which is irrelevant such as gender age or name. Indians of a I can make the whole process certain Warfare as if I help you help you improve decision-making and this is something which we should strive for especially in the public sector because AI is a promise or Publix improve our safety and turn us. A i is a great use case for crime prevention and

our criminal justice system, as nice as they thought it would be convenient. Perfect posture, and prisoners slides, arrest analyze data in a short. Of time, I need you on the proof. this is a diagram from home office, from BBC sources where The crimes number. We're so unfortunately, they're right off charge charging. The criminal has been falling and the reason for that are various So in almost half of the cases, no suspect has been identified. And why all the girls you cannot

help with all them problems. They almost one of intense. There are other problems created in related to a dance or analyzing the other than an insect cases in that area and I can help me with great impact. In fact, police officers admits that they were more able to effectively understand and a large number of data on crimes. Could be solved. Because crime investigations are expensive and time-consuming and in resource-poor cities, you cannot possibly have more or less people

with more more cases because a date has only 24 hours. Find the patterns in the store, sailor Vegas. And as you can imagine, in case of police, there are lots of different systems. Many of them are not related, or there is no visible connection, but a, I can understand, and find the pattern within those doors in areas where people previously did not look for. Another cool example of using are in public space is the project, can someone buy space and children at 4 for Children, online fear,

for those children, that lights up of children, across the globe and, and they work in line with you and sustainability goals to, and abuse and trafficking, and all forms of violence and torture against children. So, guys, from save the children and use AI to identify, and prevent online, Internet, violence against children for their safety. Do they use number of data sources? And they did combination of various artificial intelligence techniques for the sentiment analysis

and they build the web scraper to collect parents and children, Child reviews of the games at the station at websites in all the other popular resources that children go first and by using an LP, the natural language processing. They could start those reviews which are ways which was considered risky or so. So the parents could take a closer look and have more attention towards those areas. Another another example is that the healthcare, the guys from the hospital and then once a year in French pardon my French analyzed complications data as so they

try to increase or like that can manage the patient's visit and and bad diagnosis for the system basically reviews. The structured and unstructured data and its fullest, Alden medical records. And by the way, no gold prices for price, for whoever managed to decipher, and carolcrest and basically create a Comprehensive Health, heart rate of the patient. So that allows for faster diagnosis and more effective treatment By now you get the idea that say is very useful for our

businesses and private dance prices. For example, in case of warehouses and production and factories on the factory floor, you can prevent accidents by using computer vision in case, this is a new rule network, has the potential. You can prevent accidents happening by using computer version, 2002 videos from a source for potential risk. And then it can serve information to improve safety. To give some recommendations are used to help and those customer representative

to find the most relevant information for the question, which was asked by the customer. So it's pretty as the customer representative to work on more complex issues. And you're promising pattern. Here this is, these are there all over the cases where it's kind of fellows, some logical process. And this is something which computers are perfect to take over and this is something which will help us eventually focus on more craters & More. That is fine,

use cases, and intact. It's already possible for a i to gather information but we haven't really taco. Figure It Out. Is how to use AI to augment the collective power of collective, wisdom of the group imagine that being able to access their, they all today that held in people's minds in people's brain and I'm not talking about this slightly boring as the visions of connecting the human brain with, you know, I'm thinking it's into the cloud and I'm observing your length and Bar What I'm just saying is that this

information is already started somewhere and probably in the digital form at and it's unfortunately, it's in Silo. So you, it's almost as if it didn't exist in the first place. We start lots of an hour of our know how knowledge in Silence with everything email, ticketing systems reports or notes. And millions versions of the same files, makes it difficult to for YouTube, to find the, the information with your looking, for do India, and you are fine. You are basically Reinventing the bill, That is being very well-known

case where a group of people come together to solve a problem. They become more than they, understand of their parts. The wisdom of the crowd has been well known in the ancient Greece when Aristotle and noted that many and remarkable men often made Becca Collective judgment than great individuals into scenario of them. Typical a large company when you start When you stop waiting in the knowledge and know-how from available from different people from different divisions, different branches, then you can then you can create some kind of feedback

loop since you can all learn from each other. And the cool thing is I is that it can learn and you can adjust and he can perfect be the accuracy of the results. with the, with the daytime with that, the Incas you are giving it first constantly learning Why why now why it's a big deal right now? Well you're probably is experience some of that. I would remote working. So with all his glory and I'm probably is not the right, sorry? I do in case of Grandma's working with all, this is Gloria and coziness and the remote working itself,

becomes a lot of challenges. It's easy to store data, and exchange information in Bird Road and 90th and Expressway. We are signing to it. We are finding it difficult to find patterns, and most of our work is just witnessing the real. okay, let's the feeling you found a way to collect all this information, all this process and, and find a good way to understand all the Eversource is all the information you have within the company. Then the next step is to understand. How can you make the system?

And how, how can you make it on bias? This is a whole new and whole separate and Spear of ethical, Ai and explainable II at which, I don't really have time here texting, but I'm happy to do in private but they're the most important thing. So, the most important questions you should be asking when looking for the system trying to design such a ice has been within your own company, is how you're going to regulate, that's how you're going to create the ethical boundaries and create spiciness. You should be asking questions for example, how should we promote state

taxes, how do we guard against biased, or on the on Friday. And what types of ethical principles are introduced through software programming and how transparent as the designers be about their choices. Because if you are not busy enough day, I can present a huge threat to democracy and many other different beers. In case of a, I can be a, I was already blamed for creating Echo chamber based on previous online. Behaviour would like, instead of creating a whole Flores steaks and an equally accessible

and inclusive public today. So, everyone, that's why you agree with a rainforest in Saint, Paul license, your views and beliefs May I can also be used for the create extreme mini, a real estate, video and other media down. There is also popularized by mass media as defects and that can create Financial Risk. It can harm my reputation. Any pain, also challenged, the season, 19. All of this can lead to and separation in the public sphere. When we have to always remember is that the AI comes from Human from us like all the technology and like all the ecology is just an

echo of The Wishes of coordinated since we design and we build it. And we tested we need to create safety nets for us. We need to, we need to create the right sets and standards for handling data exchanging information and skills. And we need to stop and buy. It says, as soon as we see them, we need. We need to also more diversity and right now in tax, 90% of the mail. So we could see what we could do in best is to encourage more women into computer science and a our research we should be concentrating

more on be saying those stuff kills at school since he's on are going to be making more employable making people more employable at Dino World Domination Domination by AI. it's about you say, I like the discovery of electricity or the development and Yeah, yes and the development are the scene machine. I believe it. In conclusion, like me to Discovery electricity, our development of a theme and then I believe I will be the next Revolution actually. This it already is because I'm the monthly can transform people's life. It can transfer the transform at industry and

it can transform Society. That's why I'm very optimistic about the future cuz I think it will create more chances, it will create more Goods than the challenges. Thank you.

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