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Duration 05:14
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Setting Today’s Plan from Your Host

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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About the talk

Review the opportunities available to you. Plan out your time strategically to achieve your most pressing needs

00:00 Intro

01:45 About speakers and content

02:20 About conference

03:30 How to make the question

05:10 About the first conversation

About speaker

Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer

Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.

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My name is gym teacher. I am the founder. And editor-in-chief at Heart of the customer and very excited to be here. Today, is the 9th Annual customer experience strategy, spiritual Summit about them from wherever you are. Now, we have an amazing event coming up here for today. And so excited to be here and had a chance to meet some of these speakers and I'm not exaggerating. I go to a lot of different conferences and the level of speakers we have over the next three days is far greater than any I've ever been to. It's going to be an amazing time today. So

was you here today? A really invite you to be present and to learn as much as you can. Cuz there's going to be a lot of great content things that are happening here as a gold cross. Yes, I apologize. Zoom, and then teams didn't mute the Everybody's Talkin here. Fantastic use that today as you get started. And as you hear from some of the different speakers, like, for example, she will be talk to you in a few minutes. As he start sharing learning, she had on their share with others how this reflects what you've seen or what's your learning, come there now

or next summer sessions today? We're going to invite you to share questions with speakers. And so use that as you want to hear questions as we go through up, Next to that, you can see the attendees tab. And attendees have is a great opportunity for you to share with others to meet other people. Yes, we may be virtual but you can still meet and alert Beach other. And in fact, I'm a big introvert and this is fantastic for me because it allows me to chat with people to learn from them in a more structured way. Now if you have

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February 10 - 11, 2021
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