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Setting Today’s Plan from Your Host

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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About the talk

Review yesterday’s highlights and map out your day!  

00:00 Intro

00:15 Best practice

00:40 Quick remainder

01:55 About questions

About speaker

Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer

Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.

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Everybody. Welcome back side to be here for day, two of the customer experience. Strategy is virtual Summit apologized and it started to have you all back on. Thanks for those who participated the chat and we're talk about some of the best practices there. And really go to lunch today. Bring you some of the best practices to understand your customer experience. So thanks for holding on with us. We're excited to be here, be looking for coming up here. And so if you look on your screen here, You'll see. All right, of course, you've been seeing,

the chat is a great way for you to share what's happening in gauge of the platform, the speakers and tell us what's going on. What's your hearing, what really resonates with you and your day? Let's participate in here. We can ask our speakers and panelists. I've had a number of meetings with people. It's great to get a chance to go 1 and 1. If you want to do some little bit broader, hopefully you saw as well as the networking cables. You can go after a speaker and share. What did he hear from there? I'll do always do the introduce yourselves table. I had a

great conversation ended it yesterday with a number of people including a neighbor here in Minneapolis. And I will get a chance to talk more about applying for. My name is Jim Cantore and I'm going to be your host again today for those who are We put Sean back in his cave and so, he's just me today. I am the founder of the customer

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February 10 - 11, 2021
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