22:01
Build New Foundations to Deliver Outstanding CX
-
Video
-
Audio
-
Table of contents
-
Video
-
Audio
- Description
- Transcript
- Discussion
About the talk
Through the lens of customer obsession, learn how to engage customers. Great CX requires a companywide customer-centric mindset and its continuous improvement requires cross-functional commitment—and that can’t happen with just a handful of fragmented concepts. This blue-sky session will give delegates a 360 view of what excellent CX looks like when combined with positive social matters. Create with a connected plan:
Aligning your 360 view from the top down and empower upstream functions
Innovative design thinking, creativity and new product development
Cultivating future organisations: new learning, next leadership, and increased resilience
Create a more connected internal company culture that obsesses over your customers
00:00 Intro
00:14 Customer Obsession
02:02 Overview
02:20 Mechanisms
04:20 Invention
08:00 Ownership
13:50 Q&A
About speaker
Business leader with 15+ years of strategy, sales, product and marketing experience. Builder who has created billion dollar businesses while leading large global and regional (US, Canada, APAC, LATAM, EU, MENA, Australia) organizations. Featured in Toronto Life's 2019 list of "Most Influential Torontonians." Specialties: E-commerce, digital advertising, business strategy, sales management, integrated product launches, go-to-market strategies, channel marketing, business analytics, storytelling.
View the profileIncluded in subscription
Soul up speakers we have today. Is that good start today with a Tamir Bahrain was he head of global smash Amazon. It was Jenny Tang the senior business development manager at Amazon advertising that we do, especially the simplest and best way to understand Amazon and how we view ourselves as being in the business. And so, moving on, from there, you know, I think that often comes up from businesses, we work with, and I want to highlight that, this is a bit of a binary Choice. It's very difficult to be both competitive and
I say that because when your competitor upset every once in a while, you just nailed that right product or service and you jumped out ahead of your competitors and you realize you're in front on the back. And you take a deep breath. And when you take that breath, somebody else, just up front of you. When your customer Obsessed, the difference is that you never have that opportunity to take that, because the customer is always wonderfully dissatisfied. You never hit that ideal state of Nirvana. Are you developed that? Perfect?
Fighting an intubated to try to to meet the ever-changing needs of the format on my sliding door is actually available on Amazon. If you're not in the market for a Matt, you might be surprised to know that this morning was actually available also on embroidery on Snapchat or even as a r windshield UV protector. I'm not sure what
Buy this talk
Ticket
Subscription “12 month of access to the best conferences on Customers Experience (CX)”
Get a subscription to all content of the Strategy Institute Customer Experience conferences in 2022!
Full access to past conferences and all future events for 12 months for 499$.
Interested in topic “Banking and Finance”?
You might be interested in videos from this event
Similar talks
Buy this video
Conference Cast
With ConferenceCast.tv, you get access to our library of the world's best conference talks.
