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Duration 02:49
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Key Take-Aways and Summary of Day One from Your Host

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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About the talk

In this closing session, Jim Tincher talked about all the challenges, lessons from today's presentation, and recommendations on how to improve outcomes and apply these learnings to your customer experience.

00:00 Intro

00:15 Conclusion of each speech

02:20 About next day

About speaker

Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer

Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.

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Great and really learned a lot today, but I'm a big fan of a i and using that inside your organization. So that's what we all love about. These conferences really hearing firsthand. What what is really like? And that's what I loved about this and we heard that from Colin before that Allison was able to walk through what it's like in her role as if you've experienced officer library, and we learned that actually a lot of her challenges are the same in the most commercial organizations that I love her very

thorough response about how she does things the recommendations about how do we actually working at Colgan time? How do we improve outcomes for that with for very different experiences and so big, you'll hear that both the, you'll clearly the difference between a restaurant. Atlanta Hawks Amazon sewing freshly for different experiences, which unfortunately, I'll greet a lot, but you probably the most informational and all that is really good to hear that in here with their working

better more inclusive. Branches are actually better for everybody, and that's worth spending some time with about their experience. And then also going to be how they build it with a social justice. Thought we could really important. Keep learning coming up. Really recommend that you spend his next half hour before you leave. We're going to go visit them and get a chance to hear from some of your fellow folks ever, attended today from all across Canada, some of the US that you can't

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February 10 - 11, 2021
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