About the talk
The vast number of solutions exploding across the CX digital transformation space make it difficult to know which ones to invest in. Leverage the latest technology making waves in customer experience to improve your customer journeys and maximize business impact. Design your ideal tech stack to:
• Coordinate your customer response across all channels for increased attraction and retention
• Create context by collecting, analyzing, and deriving valuable insights from your customer data
• Deliver seamless, collaborative experiences that make your brand memorable
00:30 Amrit Dhangal
00:45 Digital Communication
10:20 The ideal stack
Experienced Co-Founder with a demonstrated history of working in the computer software industry. Skilled in Business Planning, Operations Management, Advertising, Retail, and Customer Relationship Management (CRM). Strong entrepreneurship professional with a Bachelor of Science (BSc) focused in Computer Science from Queen Mary, U. of London.View the profile
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Now we have a session for one of our valued sponsors, which is a choir. We're going to hear from Emirate who is the CEO and co-founder of choir. So am I glad Hi James, how are you? And I go ahead and show a screen house for group. Navigate to, oh, yeah. Doesn't. Yes, my name is I'm right behind you and I'm the CEO. And can you find a off? A choir concert experience is a is a couple of very passionate by requiring something that I haven't personally been involved in our sister company in a started back in 2016. And we've had a very good inside view into Holocaust Museum, how to
change, especially over the past 12 to 2:18. So you probably seen the most significant amount of change as well from that side. And today's topic is booting, a text back. That's ready for the Disco era. Back in 2011. I could see what person is already at a Tipping Point in the game word for kids to do at this point Facebook and Twitter had yet to go public. But I just like Four Star War, Ready? Clothing for standardization of the resolution process across channels. They sold more and more channels coming up, and it was about
specifically named web service charge, an email, Twitter, social media and found it kind of how we start bringing them together to do something that they had kind of sad talking about maybe 10 full years ago now. Every possible to 2021 and another has changed. Like I said expensive lost 12 to 18 months and I'm still yesterday. We worked many organizations and many are still faithful by The Seventh-Day customers demand. Why do gospel structure creates such a seamless unified experience? And we've been here for a while. I want the biggest thing that
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