Table of contents
About the talk
Digital transformation is a long process. No matter where you are in the journey, there’s still work to be done to meet ever-changing customer expectations in the financial services industry. Develop quick win strategies to provide better experience by:
Increasing self-service through FAQs, chatbots, and more
Adding video chat as a digital channel
Low- and no-code omnichannel engagement solutions
Strengthen your CX by increasing customer satisfaction and loyalty
00:30 Amrit Dhangal
01:49 What has changes
04:45 The CX battle
05:27 The impact of Covid
06:15 The Solution
06:58 Great CX is imperative
08:15 Frictionless experiences
09:20 Self-service solutions
13:10 Human-centric app
15:53 Minimal code solution
Experienced Co-Founder with a demonstrated history of working in the computer software industry. Skilled in Business Planning, Operations Management, Advertising, Retail, and Customer Relationship Management (CRM). Strong entrepreneurship professional with a Bachelor of Science (BSc) focused in Computer Science from Queen Mary, U. of London.View the profile
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Coming up next we have baking on CX, easy and fast solutions to increase customer satisfaction and loyalty and I brought to buy one of our industry experts as well as a sponsor. I'm right angle the co-founder and Chief Operating Officer for a choir. Again, one of our sponsors. So welcome. Thank you for having me. I'll go ahead and share my screen. Contact Jim CEO and co-founder of a choir and Festival. I would say uniquely positions me to have this conversation today. Did you want is a class already been in the Banking and Financial sector
to 2016? Being very fortunate to work with some of the largest banks are Financial to, even to the smaller ones, to a local banks as well. And changed at what we've seen as a company, that provides a support group for customer experience, for the financial services and biking scene is from our customers is coming back in bronches as quick as they've opened in some states. I had to spinach to the conversation before and I know this would have been a reduction in physical locations across the US, the Steve. I just not worried
about you that the bunch that helped. Every, one. We had consistently, is it cold while you there's been an absolutely huge increase in call volume all the way down. Communication is through the phone and call volumes without increasing me especially around the stimulus checks. He's very kind of sold. The most albums. Increased drastically
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