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Panel Discussion: Transforming Digital Customer Services

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Richard Wilson
Head of Projects at thinkmoney
+ 2 speakers
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About the talk

To deliver on their promise of “hassle-free” banking and stand out in the highly competitive financial services industry, thinkmoney embarked on a digital transformation program, revamping their customer experience.

In this session, hear how they transformed their digital customer services in only a few months, with a brand new onboarding journey and award-winning mobile app, leading to a 30% increase in account openings as well as reducing their need for call center staff intervention.

00:00 Intro

00:28 Demo

02:10 About the topic of discussion

03:05 Thinkmoney

05:20 Background

08:35 Challenges

12:06 OutSystem platform

15:38 What we did

18:15 Outcomes and next steps

20:45 Thinkmoney app

22:10 Conclusion

23:00 Outsystem for

23:36 Demo

24:42 Q&A

About speakers

Richard Wilson
Head of Projects at thinkmoney
Brittney Dunham
Enterprise Account Executive at Outsystems
Russell Youngblood
Solution Architect at Outsystems

An experienced Project Manager in business change and transformation programmes with a strong track record of successfully delivering high-profile assignments across banking and insurance businesses utilising traditional and Agile methodologies

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Let's connect. I am a creative thinker who thrives when solving problems and leading positive change. I collaborate with the brightest minds in technology to help companies grow their business by accelerating application development. I'm always open to connecting with other innovative leaders.

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25 years of enterprise mobile and web development experience. OutSystems Full Stack Developer with Associate, Professional, and Expert level certifications. As a Solution Architect, I work side to side with OutSystems Account Executives, interface with prospects, and provide technical expertise throughout the sales and technical evaluation process.

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February 10 - 11, 2021
Online
16
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covid-19, customer, customer service, cx & core, digital cx, digital experiences, engagement, investment industry, source content

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Richard Wilson
Brittney Dunham
Russell Youngblood