30:21
Panel Discussion: Transforming Digital Customer Services
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About the talk
To deliver on their promise of “hassle-free” banking and stand out in the highly competitive financial services industry, thinkmoney embarked on a digital transformation program, revamping their customer experience.
In this session, hear how they transformed their digital customer services in only a few months, with a brand new onboarding journey and award-winning mobile app, leading to a 30% increase in account openings as well as reducing their need for call center staff intervention.
00:00 Intro
00:28 Demo
02:10 About the topic of discussion
03:05 Thinkmoney
05:20 Background
08:35 Challenges
12:06 OutSystem platform
15:38 What we did
18:15 Outcomes and next steps
20:45 Thinkmoney app
22:10 Conclusion
23:00 Outsystem for
23:36 Demo
24:42 Q&A
About speakers
An experienced Project Manager in business change and transformation programmes with a strong track record of successfully delivering high-profile assignments across banking and insurance businesses utilising traditional and Agile methodologies
View the profileLet's connect. I am a creative thinker who thrives when solving problems and leading positive change. I collaborate with the brightest minds in technology to help companies grow their business by accelerating application development. I'm always open to connecting with other innovative leaders.
View the profile25 years of enterprise mobile and web development experience. OutSystems Full Stack Developer with Associate, Professional, and Expert level certifications. As a Solution Architect, I work side to side with OutSystems Account Executives, interface with prospects, and provide technical expertise throughout the sales and technical evaluation process.
View the profileIncluded in subscription
So next we going to come up with another of Industry expert presentation on hassle, free banking, transforming the Digital customer services. And this is going to be from our sponsor out systems, and they're going to hear from Richard. Wilson had a project to think. Muddy, followed by some platform related to an ape from there. To be competitive and differentiate that in today's world. You need to build software. That is as you need, is your business
to give every business has the power to innovate through software something about 20 unpredictable future. I can sit down and write a spring boot application or or 1/8 D. Net application and provides value that customers looking for. But I can't do it as fast as I can, without tipping filled with testing information across the country. That was our first app over the course of a weekend. We built the web app that replaced the spreadsheet. Next, we partnered up with Cloud development resources, to expand that spreadsheet app into a full Suite of back Office
Solutions, to keep learning and to keep evolving as well. Giving you the power to be creative. And that's what this is all about.
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