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Duration 03:45
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Key Take-Aways and Summary of Day One from Your Chair

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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Jim Tincher talked about all of the great stuff we’ve heard- there's so much information about how people are have been overcoming, what's been happening with Covid and everything over the last year, and the use of new technologies today.

00:00 intro

01:00 Presentation of the day

03:20 Conclusion

About speaker

Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer

Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.

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There's been a lot of great stuff today. I know Jim has been on the Forefront looking at things and I've been able to sit back and listen to panels and there's so much information about how people are have been overcoming, what's been happening with with covid and everything over over the last year and the use of new technology, I think. And how people are figuring out. Okay, what is his platform? And how is it really affecting? Financial Services, you

saw a lot of conversation about with banks and Credit Unions. How many are physical? Locations are staying open? And what are you changing as far as experience goes. And this right now, concludes all the presentations at that we had for today and in case you missed anything, so one of the cool things is, there's so much going on here. But in case you missed anything. All of the presentations that happened today are going to be available for 90 days on the

platform. So you can come back to the platform, over the course of the next 90 days and come back and listen. I didn't get a chance to listen to you yours because I had to be Elsewhere for a few minutes. And so I'm definitely going to come back and listening to see what but all you guys were talking about. Now, one of the things that you want to do. is we had some great exhibitors in it in this conference and we want you to make sure that you take some time and visit visit, the exhibitor section,

and make sure that you use the resources, they have amazing people there that can answer questions that can really help you, and

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Interested in topic “Banking and Finance”?

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February 10 - 11, 2021
Online
20
11
covid-19, customer, customer service, cx & core, digital cx, digital experiences, engagement, investment industry, source content

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