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Key Take-Aways and Summary of Day

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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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About the talk

In the closing session, Jim Tincher summarized today's fantastic sessions on employee experience, connection with the customer experience,  digital and mobile journeys, and the chatbox and how it's being used to improve customer experience, and also discussed the results of the competition.

00:00 About today fantastic sessions

00:50 Result of the competition

02:02 Access of prize

03:00 Feedbacks

About speaker

Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer

Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.

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Alright, well, thank you all for sticking around and it's been a great day of contents. We talked we started with how employee experience connects with customer experience and how that drives and we looked at things like digital and mobile Journeys, and we talked about different things from our sponsors, especially a great presentation from Tom 100 about the chat box and how it's being used to really improve customer experience for Cabrillo, Credit Union. So, all that was fantastic. Now, apparently

I got cut off when I was reading the results of the competition's. So I'm going to read the results again to make sure everybody knows now. If you're a winner, And you're not here, you'll get an email, but I just want an ounce them. Again. First, the QuizUp contest. All questions were answered right by Agnes, Lorenzo Ramirez, customer experience representative at laptop and title insurance. So, excellent. You will receive an email with your Amazon card. The my inspiring words. Workplace photo contest

Was Won by Gwen Rouge. And they are the customer experience in analyst manager at bank, five, nine. And then finally, the leaderboard winners. Third place was tehmina. Tariq from new bell. Second place was Daniel petrovick from Blue Rush with 1876 points and way out in first place was Ed walczak from investment planning council with 2849 points. Ed was all over the place. It was excellent. I hope all of you had a chance to connect with people in the 121 chats and were able to connect

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February 10 - 11, 2021
Online
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covid-19, customer, customer service, cx & core, digital cx, digital experiences, engagement, investment industry, source content

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