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Duration 04:55
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Conference Day 1 Adjourns

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Dennis Wakabayashi
Global Innovation Advisor at Cemantica
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Digital  Customer Experience 2021
February 10, 2021, Online
Digital Customer Experience 2021
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Digital  Customer Experience 2021
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Digital Customer Experience 2021
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About the talk

At the end of the first day, our host outlines the great experience of in-depth conversations on building a culture of customer-centricity and a series of fantastic examples of technology and human-centered design.

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02:55 About next day

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Dennis Wakabayashi
Global Innovation Advisor at Cemantica

Hello, it's nice to meet you. Most simply put, "I'm a connector" who helps people achieve their best lives in business. Here's a quick overview of who I am and how we might be right for each other. Senior executives: I connect executives to the best of class digital solutions and thought leaders in the world in order to attack "that one thing that keeps you up at night."

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Next up is the any comments of day one. I think that by two takeaways were a few things. I think everyone took away something different waterproof speakers a lot of in-depth conversation in particular with Alex Jenna from Zappos talking about powering a holistic approach to see if Shoppers as humans, through building or maintaining the momentum of a customer-centric culture. We always we always have to work to build a culture of customer centricity and

every organization. Sometimes it exists as we seen today from the top down in the others. It's still a new ID. So shout out to everyone who is fighting the good fight to build customer-centricity into the culture of an organization. I thought, Show us a series of fantastic examples, of what happens when we are born of or made from this culture of technology and and human centered design or centricity and you you scale it using a jiloty, your you scale ability to

touch multiple more customer to create more opportunities for Brands. Great better opportunities or more, customizable solutions for customers those with some fantastic things. I think I know for sure. I'm going to go back and watch the, the aqueous presentation again, a couple of times. Additionally, I would say, Katrina Meyer from What's interesting about her is? She, it is scaling globally. Her customer experience is. So with that said, I think that that's always something that we should pay attention to and And then tomorrow you're

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