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PM Setting Today’s Plan from Your Host

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Dennis Wakabayashi
Global Innovation Advisor at Cemantica
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Digital  Customer Experience 2021
February 11, 2021, Online
Digital Customer Experience 2021
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Digital  Customer Experience 2021
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Digital Customer Experience 2021
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About the talk

Gain insight into today’s key learnings, take-aways and highlights to map the current situation and help in achieving success from today’s event

00:00 Intro

00:17 Navigation on the platform

01:30 About connections

About speaker

Dennis Wakabayashi
Global Innovation Advisor at Cemantica

Hello, it's nice to meet you. Most simply put, "I'm a connector" who helps people achieve their best lives in business. Here's a quick overview of who I am and how we might be right for each other. Senior executives: I connect executives to the best of class digital solutions and thought leaders in the world in order to attack "that one thing that keeps you up at night."

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I'm Dennis wakabayashi your host for those who are new here today. I would like to just share a little information about housekeeping and point out a couple of features in our platform. First. There's the chat function at the top right of your screen. It's the way that you can communicate with anyone is at any of the event. We also have holes that will come out throughout the day. And in addition to the poles that come out to throughout the day, we're going to have one special poll that asks you for feedback on this event. If you answer that survey, you get put into a drawing to win a

$200 Amazon gift card. So I encourage you to do that and are in our other interactive features are in our networking Lounge, where you can. meet people randomly by going into room, you can also Send a direct message and meet one-on-one. You can also visit our boots for our sponsors. And speaking of our sponsors. We like to say, thank you again to to Aqua. Congratulations on your recent success, May Gartner magic, quadrant dxp zendesk for all of the customer service that you've done and expanded around the globe, the capability

to serve customers better simpler for amplifying any business with agility, at scaling customer care. And finally were, very excited about your recent pioneering of matching sentiment with voice of the customer to produce business. Directions and results that I might mention in terms of your connection today is broadcasting live from Canada. So, you may experience some buffing from time to time for 30 seconds or so, but usually it goes way if you experience a little slow connection, you may try getting closer to your router or using the

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