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Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer
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About the talk

Some wrap-up things here from Jim Tincher who talks about today's great sessions and the contest winners.

00:00 About records that are opened

00:25 Diagnostic tool

00:50 Card-winners

01:45 Connect with each other

About speaker

Jim Tincher
Journey Mapper-in-Chief, Customer Experience Expert at Heart of the Customer

Jim Tincher, CCXP, is a nationally recognized customer experience expert, journey mapper, author, and speaker. His innovative CX consultancy, Heart of the Customer, helps companies of all sizes drive customer-focused change to improve loyalty and boost revenue, and his book, How Hard Is It to Be Your Customer?, is considered a must-read for CX-focused leaders.

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Some wrap up things here. First of all, want to let you know that. If you, you know, you missed miniature. How are you want to get a little bit deeper and what some of the other people had? You want to go back to look at it again? All the recordings be available on the on-demand second tool section tab, so you can always come back to the next 90 days and you can see that. So encouraged that it's a great way to learn especially if you missed the session, but you got to go live in deeper, second of all, it would not be a customer experience event without a survey while we know that I will look

at the data. Of course, one of the themes of this would have been looking at how many people stationed the questions are asked, but also the surveys, a great diagnostic tool. I'm so recommend you take that. I'm, you can see that if you go to the event Tab and they see it, then I went to click on mine, the event Tab, and then in the social wall are, you can see the post right there, on top of that invites you to take the survey. Now, of course. One of the big things today is the contest winners. So who are lucky? Amazon gift card winners from the quiz contest.

We had one person who got all the answers, right? That is Terry Humphrey. Congratulations, Gary. The inspiring workspace contest is Jillian. For your home office today to really Inspire us there on the leaderboard with her. You heard earlier. Robert Marcus was the leader. He came in third, but we had a big, big jaw Junction. I buy a racer. Montgomery, second, place and Mary sing was first place. Over 18,000 engagement Points. Each of you will be receiving an Amazon gift card by your email last week.

We sell time for networking and we have to keep it here. And go online as well. Hate connect with me a LinkedIn. I'd love to talk to you further. Keep the conversation going and talk with each other. Use the tools. Now, to go out to some of the different to chat with each other, and to go

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February 10 - 11, 2021
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