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Smart Built Environment Forum 2020
November 17, 2020, Online, Dubai, United Arab Emirates
Smart Built Environment Forum 2020
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Day 4: Future of Smart Spaces and IoT
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  • Description
  • Transcript
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About the talk

This panel will look into the future of space management and access control in buildings and the role IoT plays out here.

Agenda

- The contrast between Digital Initiatives Now vs Pre-Pandemic Time

- Key Drivers Towards Digital Goal

- Creating a Sustainable & Environment-Friendly Space

- Adding Value to Clients

About speakers

Prabu Ramachandran
Founder and CEO at Facilio Inc
Bader Yusuf Salmeen
Facilities Management Consultant at Harvard University, John F. Kennedy School of Government
Rachid Hamida
Vice President - Energy & Technology at Enova by Veolia
Robert White
Head of Technology and Innovation at ENGIE Solutions
Javeria Aijaz
Senior Director at Farnek

Buildings directly impact the life of billions of people and quality of the environment at large. We built Facilio to transform the way buildings are managed across geography; to create fast, delightful and healthier experiences. Facilio is an elegantly crafted facilities management software suite that unifies building operations, maintenance and sustainability performance across portfolio. We’ve reimagined the way facilities teams interact with buildings through IoT-driven web and mobile applications that connects disparate systems, people, and machines in real-time.

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An effective, experienced Manager, with strategic thinking, positive attitude and a proven project management track record since 1998. Strengths lie in communicating at all levels with a non-judgmental attitude. Commercially astute, recognizing the importance of achieving business benefit from project expenditure and effective management of large budgets. With strong on the strategic objectives, productive business relationships. A self-motivated, flexible professional manager and a dynamic problem solver supported by excellent team building motivational skills. Managing the delivery of complex projects as an experienced leader of multi-disciplinary teams.

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VP - Energy & Technology with strength in leading change in a fast-moving environment through strategic innovation and positive team development. - Engineer ENSTP - Master's Degrees in Ponts & Chassées - 20 years’ experience in Utility sector (15 years in profit center / 5 years in Corp. Functions) - Turnover: > 50M USD – Management > 70 FTE (Engineers) My experience in both service companies and in Headquarter functions, in the Energy and Water sectors, allows me to carry out innovative projects with a strong commitment, in mostly international context (France, Spain, Italy, UK, North America, Eastern Europe, China, Africa, and Middle-East ), and always with a dual approach: Business & Technical.

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Senior energy and technology professional with over 11 years’ experience of leading, developing and delivering large performance contracts and service agreements for clients in the UK, across Europe and in the Middle East.

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A highly motivated professional with innovative vision driven by the desire to consistently achieve targets, meet goals and exceed expectations at every given opportunity. A proven individual experienced within all aspects of Infrastructure development & operations, Project Management, ERP & Information Systems, Cloud Architecture, Innovative Projects, and providing IT support services to various operational business units. Possesses a natural flair for self development, maintaining professional relationships, identifying and introducing opportunities to standardize IT services and policies throughout the business. A strategic leader with global experience, with an ability to lead, develop & motivate team and departments to deliver results within a target driven environment.

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Well, welcome back. And we are now here to present you a last panel for the day. We will be discussing the future of smart spaces and it and this panel will look into the future of Space Management and access control and buildings and the role I play outside with Mr. Bother you, that he's management director United facilities management company creates. We also have with us and said that she's Hamida the technology and performance director from an Uber is mr. Robert White. The head of Technology Innovation, Energy Solutions,

and also in the standard have area, hygiene dict, Director of Finance services and the session has moderated by mr. I'm changing the founder and CEO of doing. So before we please, do not let that you need will be addressed at the last 10 minutes of the session. How about we do encourage you to posting a question during the course of the discussion. It's over to you. Lego. This is the last day of the event and again, last panel and physically Monday to be like extremely challenging to run this by. Now. A major part of the audience would be running to charge their

flights about the advantage with virtually live. In fact, a good evening, coffee time to attend this panel, with all the enthusiasm. We have a great set of panelist from FM Services organization. To almost all of them. Have a specific focus on sustainability. The first question, which is becoming a very common question that a potato. But this is one question that is there in everyone's mind now. And all of us are eager to hear about what is really happening now, on the grout.

Is there any Xtreme swing? Like what you seen in reality? Because all of you are from the air from zombies of space, I would like to start with the receipt from you in a while. Temperature. Of course,. Thank you. So give me the floor. So pissed. If I would like to introduce myself very quickly. My name is, I've been working for him for two years and I'm very happy here to share with you. Something Express and some biscuits coming back to your question on the many companies have to play catch-up

is there on IG aspect of cybersecurity? Both of them went above and beyond in order to meet the new channel. I do believe Trump will be continue for at least another two years. In every and fortunately our or accelerated, our formation all aspects of our business Savage Delight. As we have been working on this position across for the peanuts are mystical for mystical customer base of operations and digital offer. At this point. I would like to go today to all the team. Amazing

ain't nobody in that is strong and in our business, we know what to tell David. Can you use on? How do you say digital transformation happening on the ground? My name is Jamaria address on the director, I City at 4 neck. I shared the same opinion as Russia's. I just enter into the whole new world where people and businesses are forced to go unseen pressure and ultimate requirement if they want to stay competitive and run their business. So I would say, every business, for the sake of communication. They have to go on to watch World collaboration and hence, as for

Microsoft, if seen, more than 700% spike in the use of cloud services and hens. Yes, the data privacy security, and cyber-attack become a very significant and it's putting a pressure, not only on the it streams, but definitely on the business operations. Also, how they should digitalize and make the roadmap in case of five night as well as we have. Already recognized the need of digitalization earlier this year and we already event life. A bit of a German photo, but just taking care of a picture to pay process. We already are made many of a back of his operation. Digitalize make

them people less and already on a road map of bringing this digitalisation in every a process that would be due back and do the customer base, but in general I would say FM industry be. So there's a big bag for operational. Technology coming smart senses, but the soul cleaning industry bringing robotics for Senate ization, which is the ultimate requirement of this pandemic. So did you fly Sation? I would say it became an ultimate scene of 2020 out of

covid-19. It's very important for the Strategic Management to think and bring it a more and more assertive. This digital ization would, I would say would not stay only during this pandemic. I think this will become a norm. Of every business is moving forward. It's probably a good afternoon, everybody. My name's Rob whites on the Headland, technology and Innovation Energy Solutions energy and service provider since 2008 and the pandemic. That is accelerated, the of taste and the requirement for our clients. At

this includes Solutions, remind monitoring control set at condition-based maintenance reduced exposure in spaces. And then I must mention the IAT sensor for fish aleutians, including a quality services. So yeah, I would say we will already seeing a big uptake and digital transformation and it's steps or it's being fed. A thank you Robert. No, I think there are two sides of the issue. One is running your own business as a service provider, which we I think everyone, it's not only the

facilities management industry. With oil industry. They have been forced to move into digitalisation and moving their data into the cloud and the starting interacting remotely. What I think, what is important for us, how we can you bring that move to our clients who we are serving them and most of them they don't have their own teams to go with it. So, basically, yes, I agree with the older points from my colleague. But in addition to that, then station is there with all the

client? But many of them, they are going it through the low cash flow and they are struggling with managing that. So it is The right time for them now to go on and even if they started now realizing that if they would have, those processes have been digitized and moving into Automation and Technologies in their building. It would have been much easier for them and listen pack that is already there. This is there. If they were going to build today, definitely, there was going to choose

different products and different strategies for their building, but right now still, most of the people working on the old contract, trying to recover from the pandemic. Yes, it is coming. But we're going to take a little bit more time to see it in action and the start seeing all those Technologies coming into the building and the digitization of the client side or the sale. Sorry that it's not only just our own businesses. Thank you. I think we have seen your son of a balance a predominantly everybody inside. I just happening

probably faster than before and bothered. Now that is some level of caution from customers because of cash flows and budget. By using technology has always been very incremental. Operations and maintenance and I think this is a good time. We're on our way of looking at it as a challenge and you want both customers and the service providers will start looking at technology in the motor different way. So I have taken some example example, to why does taxes if you need to know if you can pick up? One example, a project that you are going to

problem that you, you're you're trying to solve using digitization. It'll be a very good idea. Start with the Robert on. Yep show, thank you properly, cite intensive. She digital initiatives, if I give you some examples of what we've been doing ing Solutions such as an organization with all your Flex on ourselves and use dates of the funds in the way that we operates out of service solutions for our clients, which are performance-based contracts, which utilize live data from the buildings. And this was his

projects as well in the challenging times Within These solutions that made a small building spot. Initiatives are successful is because they improve our clients. In our efficiency, Robert a performance-based contracts remote monitoring. These are like really good one to get started. Now any of the other panels would like to pitch in the video? Thank you. Yes, I mean it's a very interesting are all that we are going through, you know, specifically. So it has a

significance and it has given rise to touchnet, Touchless Solutions, but the overall as I mentioned earlier that Panic had a vision and panic was already working on a road map of digitalization from at the back office operations and reducing a papers and bringing people that solution in terms of HR procurement solution online payment method for domestic customers with Apple and Google page. Specifically in relation to covid phonic has implemented. A facial recognition, and temperature monitoring solution, which

is a not only looking after recording attendance for the automated payroll, but it is managing employee health, which is a responsibility, and a requirement. By Dubai municipality roster for the shape of birthplace and the buildings. So many interesting technology initiative comes in. And it all depends on how about you applied as a used case, which gives you better return on investment in terms of efficient processes are supporting our service delivery. Thank you, David, Rossi.

On some of the examples that from your side, did you know that many buildings called all the rules at the same letter regardless, if is there people in them or not? And even at night when the building, you know, this is a waste of energy, but also not adopted it to the building of. You can only agree that a full meeting room needs more pudding and more fish there than an empty Corridor. So thanks to the smart sensor and our Digital support tools. We can monitor her CO2 levels, humidity, as well, as computer

in real time or for her teammates. OK, Google,. I'd like also to to give two different example, examples time as our experience shows that different type of facilities required. The first one is in a controlled environment with predictable. Occupation such as the cinema cinema. We work on our porch of audit, implementation of Missouri and order it again to check that what we implemented. He's bought a concrete example, was how we handle the fresh air in my inbox Cinema in the

city centre, by example. Unpredictably changing environments, such as the hotels and more through our ritual Brooklyn. We are Plymouth dissolution and the grocery shop. I do not think that's less than wxplain than the air quality Dynamic control. These are here to stay for very long. Because the positive impact on health wellness and also the operational performance bother. Can you share an example to the majority of the people who they are benefiting you from those things? If they are venues has reverse my clients or the occupant of the buildings that might find

sewing or the day-to-day visitor and actually the thing you have been forced to, it's the measuring temperature remote with the The essence of reducing the need for the word for sorghum and forced to do those activities are replacing the thumb print with the face recognition. But again, not all the clients, we're able to absorb that cost in all their properties. So each property have to have its own solution. It depends on the number of people visitors and all that. So that's where their

services provide the Rolling Stones just sent that to priority. Because again, resources are limited without a provider. In the capacity. We can handle all the resources with our clients are there for either Financial or the capacity to, to follow up an order. So, we have to climb But the buildings, which they originally occupied with more lipstick in door sensors, for CO2, humidity and temperature. They have be managed more smoothly than the buildings at running with the traditional system and those, which they

can control remotely from the BMS system, responses, were much easier, much faster. And even with no contact with the people within these places, so that the differences which we have noticed on on that and even the clients have noticed that and I would say, now, people will go to we're having more control and not only just do the things into a monitoring when it comes to their bmso, remote monitoring. So they control now become as a necessity enough.

Before only good thing, that complains or monitoring the station. So that's what I can say about it, but it's still the majority and the Mistress of the low cash flow. They couldn't do all what they wanted to do, automation, process Automation, and you're insight about the properties that are compared to those without these are any good inside amazing. A lot of these things like implementation birthday video, spoke about and the air quality monitoring Dynamic control.

All of these. 89 Monday, probably only last six months. Conditionally display. The project were taken like one year to Pilot and then one year to get budget and then that's good progress. And I always the leader and also the organization's to make Boulder bags in terms of both projects in terms of even trying out new our business model. All these Innovations is the right time to go dry. Can you smoke a single on sustainability? So from your point of view, help your team. Be sustained over the focus now and

you don't do projects on the progress of what is the production from the end of customers? Do they want to invest now? So this is the next question. Can we start with the bother bother like the inability of the business especially when there was a partial and full lockdown? So that awareness is there and people are eager now to have more sustainable plan. For their businesses serving, their customers than that, but when it comes to their environment, I think people being

busy with other things and struggling with the business issue, maintaining the businesses and taking care of their employees, keeping their boats of clothing and reduce their focus into doing more into that environmental sustainability. We talked about not being done in there. We have diverted little from there and most of the focus is now on to surviving the businesses. Dissing your plans not to have the same effect of issues like the covid-19 when it

started. This is what I'm seeing in front of me. Now, with the businesses around us know, how about Robert like you're, you're from Mandy Moore? A lot of focus on September 8th on the field. Sustainability is one of the good things that come from from kaiven announced that the posted in Pockets. I don't climate change. Now, with the new, remind me of working operations are already hopping at plus chicken pox on the planet. Great businesses in the other side in these challenging

Financial Times. Clients looking to operating costs and technology-based Solutions in projects, such as a stray projects done in projects, a real way to do this and the juice utility use instead improve sustainability. How about the receipt and what you're seeing in the NFL has long been an advocate of the integrating with victuals tickle indeed, Junior modernization of the asset, which generated more 71st point that has been married by a m. Butter is the capet. The Lake of Egypt can no longer be used as the excuse

of the our business mother in which the generator savings. For the initiative, set modernization a computer you scared that we perform at the building. We was able to achieve savings without any energy conservation music where I truly dislike and power to H. Mart monitoring platform called Everett. Find Lisa. Can you share your views? Say, oh, yeah, I agree. Bismarck leaks on the back and has nothing photos of addressing environmental challenges. Not only that for businesses, as we can see, being FM change in the baby work. Our

businesses operate from virtually any location, but at the end of the day, the buildings has to operate at the optimum performance, but the need of a materials and other supplies in process. I need more Focus that it has to be more resilient sustainability initiatives require special attention. Veronica has again, apart from the initiatives for remote monitoring and remote working initiative. Initiative of sustainable masks, so, we came up with the whole thing about collecting plastic bottles at our head coach, which we work with a

company called P Grayton Beach who are already making Eco clothes by recycling these plastic bottles. So this must not only reduce PPE eBay used but also protect our stuff and that the design meets who recommendation. So there's a constant need a from the business side, how to operate and how to be most sustainable in terms of supply chain, but at the same time, these initiatives are also significant to contribute towards the environment that is why don't you wear

anything that requires more investment there going to be a typical. Now, we also heard from That our business model wear with very less investment. No investment. Customers can go ahead with these projects are generally when the whole digital initiative. Still kicking, that is all. And also there is some Services service providers companies when they start focusing on 1st. And one big Advantage, I see, is that even without big retrofit projects just with the habit of changing

tools where you're creating awareness to customers are on the field services. Team plus automation date of all of these will bring in, like, continuous Improvement in the Bible readings operate percentage of savings can will not probably will not be like 30 40% lights. Optimization double end up with a substantial outcome in like two to three years. So I think that is one bit about that phone service providers and the customer. Look at how can we partner with their phone service providers to bring continue? Assisting, the

people last night to wear as Leaders after the panda, make water. Some of the key alignment so that you yourself or even your company have done with respect about business. Or how do you build a business from here? Because of situations of challenging? Also any sort of tragic DeMark level changes that you're done any, any takeaways that you can give a ghost or something too? Sensitive human or chat about any takeaways for the audience where how your organization and you yourselves are? Prepared during the last few months to take on the challenge of the next is a couple of years. What are

the argument and challenges to change your oil change, in any sort of insights into? What can we start with the w? Can you say, I definitely, I mean, this is something new, which is what part of speech deal deeper into the business and operated Amendment and the buildings that we are as FM company. We're managing. We we need more resilient management to develop Implement and manage brother risk management strategy. So this is one of the specific things at panico's or focused on there is a whole thing about how the ICT infrastructure need

to be more strong to support a working remotely from any location, the operational technology how it can be more in hands. And definitely price is the factor. The whole Market is driven by a driven by the cost. But I guess if you need to find a ghost face at that, how we can do just realize more and more. So, there's a focus of a skills at xav employees who cannot contribute towards more and more Digitalize the process and giving more efficiency to our business. And at the same time, there's a standards and a more and more

of rainbows that you need to appreciate it. So funny cuz also went into effect for cleaning and disinfection. There's a whole different elements has to come together in terms of structure of the company where we need to train more people. We need to bring more Frameworks into the business on how we do the new FM around on doing it today. Thank you. Anybody else wants to bitching. If you allow me just to ride into that. I think the world is going to change and it will never go back to before covid. And everybody have realized that I needed you loading the

the halftime of the pandemic. Sometimes we have succeeded because we will have lucky or we have a 3 plan things that we have some resources, which he loved us to pass that and insert it in the areas. We couldn't do what we supposed to do because of certain difficulties, but all those lessons. Now, we are taking them with us to the Future and definitely all our all the strategies will not going to help us moving forward. We have to have completely new strategies

that should contains resilience flexibility and the changing. Your mind and acting get quickly to the client's requirements. So old that have to be within the new strategies to any organization. We're going to continue on their oldest prodigy or they will go in to do a new strategy on the traditional way. I think they were going to have a difficulties of the future. The world is changing and we're going to change more rapidly and we have to have a strategy to cope with that changes. In addition to, with my colleagues, have said, all the future is relying, on

the Technologies, people starting working more from home. They are starting to spending more time inside the building. So we have to take care of more into the indoor environments where they can really do their work and lives within those confines spaces comfort. That's what the f--- Eminem, Desperation focus on, and that is where we can add value to our end users and decline. Thank you, Robert mom new alignment in your, your, your company or Angie is a operations

control sensor that we run into by collecting asset energy. I'm using this Pizza Machine learning how to drive or internal operations. So, small platforms that the energy to 7,000 clients worldwide Impala engine. How technicians increase their efficiency, as well as providing remote support from local experts in the operation. Okay, great. Thank you. A receipt. Family are very happy with the results in the fact that our employees. Our future that is encouraged by the lyrics to.

We have a reward in place and the also encourage our team number to share the no lunch with their, a wonderful example is the our power, how many journalists on the user-friendly data presentation to the board and explain the capabilities of the software? And To the team to both teach them and they received their Improvement suggestion. In addition. We will benefit from a global training program around in television and agile methodology organized by hour.

Pull up the ladder. Do you think higher than evil comes in terms of both the training? New Zealand part of the customers. The customer could be a partner for dinner. I hope these will be passed right now with all these. So did you finally began? But I would like to do a quick rapid-fire weapon, one thing you feel that? It goes away from the industry and has no more. We get rid of it. And what is one thing that happened? Now, things changed. This, what happened?

The one thing you want to get her things, we have to take out of the industrial the service now, but I think if I would do and what we should do more, I think that we're in this for everyone to understand their core business, so they can focus on it and they can have the best performance in there and leave all the support services, to those who they do it. As their Core Business is the biggest challenge in there. And I think, now, with the the change on the world, everyone should focus on what he can do, best to

start to do everything, because he can't afford to. So let everyone do their use their best talent. On what they can do this and you focus on you or the other side of the business within the industry to bring those in new technologies and especially the iot things. Listen to, I would wait for and that will require a full awareness, not only on the team that we're going to do the implementation and management. The whole organization, have to understand it. Because at the end of the day, if we look into the future 10 years ago from now,

everything will be digitized. Everything will be remotely control. Everything will be going into the technology and most of robley. All the data will be on the cloud. If it's moves on the same direction, which we can see now, are we preparing our Workforce? Even the old ones, which they started late with the computer to catch up with that? Or we are relying. Only just the new generation, who they are already being born into this. A new technology to take us there. That is a vital question in there and it's have to

be Unsub by old organization and they have to build their awareness is strategy around. You don't need only just the new generation to bring it for what though? So you need the old generation to give you all those wisdoms and the experience from the past when we haven't had all those Technologies. So you need both of them together that says that if you can spot something that you list on you, are you are seeing that. It's going to be going over there. What is something that you wished? I could see more options, please. And

I suppose this is the end of trouble and it continues to be safe environment for reasons. While being towed, the retrofit, some digital initiatives is made more challenging by older Legacy, technology to solve our building South and weeping demonstrating the new technology that can be maintained by anyone, makes Financial sense to to a client's favor. I owe you for the continued to take you this technology accelerator digitalisation blade blade. W w. Okay, so you're very interesting conversation. I would say he jumps off my wishlist. I would say that, yes, definitely working

from anywhere but the cost of Technology as we saw that. The cost of technology has been with you cause of heart is Castle reviews over the time the same apply for the cost of latest Technologies coming from industry, 4.0. Not that are reduces and the technology and all these smart solution becomes more and more affordable from the client side as well as from the effing side so that the true value of digitalization and a remote monitoring and control can be enjoyed. Not only by specific sets of the time, but by every one

of the takeaway, I would definitely highlight the importance of the value of Technology research. We should not explain to her. Technology, but we should not have technology for the state of Technology. We need to really collaborate with other asset owners with other Owners Association and find the Synergy between us and a Debbie, if we need to look into what benefits, are we getting out of a from investing and digitalizing of a process and it is smart sensors. We know there is a

number of smart sensor, the cost is going up and down everywhere. But where do you invested? So you need to look into the bill. You coming out of your investment books a week, it just happening in your skyscrapers being one of the expensive part of the building. So you need to find out where you are investing and what will you, you're getting out of it and build more collaboration with your with your client, with your apartment. In your ecosystem. So you can find those synergies and bring a better value for your technology

investment. Thank you, your custom point. I could I didn't get it nearly all day cost of Technology. I'm joking mood. So, yeah, finally. Okay, babe. I'm just finally reported this to this question. I would like to make it a little bit early. But why I'm staying your service number? And my wish list is home or at Bocce computer and an inflexible or condition or locked up and have the option to work from home that we already leave the situation, getting the funding. We are tested and we are fully convinced that

neither of the well-being of our employees, more of the quality of our date. Read time to some of the things you could go away. The whole like better work-life balance model of firefighting. David is one thing I can say no to the next one. How, how technology can be done,? I'm done better technology better working tool for employees more flexible working model and what would become mainstream some of the restlessness of the whole technology and modern systems. And Darius broke up our values and Technology

applying to have more valuable than text. A very, very good input. Personally from my side. I would say. One thing. I would like to go a whole bottle of extremely bright, Louis to bed, set, my alarm and everything takes 2 to 3 Years or anyting. New leaders can become empowered to make this fast. Because the value of that being a table within this 2020, which is a longer time to go to the UN game. Let me lead out the question. Question, from abduction day, what more can be done

to bring in more creative and economic digital solution to have some company. anybody wants to take the question, very different one, but anybody wants to take, we are so what more can be done. I think a lot of things are happening now in technology and a lot of lot of lot of like ones and bullying felt one question on. Big Data, how does Big Data buy you a business decision that has been alerted and are being made with that. Anybody can share something so far. We've seen on the market that is as well

as the cost of Networking opportunity to collect more and more detail about the origin. Have a great week. We already collected more than 22,000. I know what, what did those data are all of us is to understand the behavior of the building and one of the behavior, the buildings, we can provide and develop something in order to be close to the optimal running. Anyone else want to pick the Data Solutions of being looking at things. I like. To identify where it becomes more developed. A more intelligent is where the machine learning switch, is

unsupervised learning when you haven't even said, we didn't have the history about the other night when it breaks down to try and predict School. Trip, trip from my side. A lot of customers were using data to make this simple things like the skills. A data about killings of information available and redefine prioritization of ticket, coming from customers Club, Liberty, mobility in real-time escalation things about social distancing, less work for Adesa, kind of data-driven. Decisions are being helpful. One

interesting question. Does anybody want to take that one? Yes, go and I think it's been sold for mobile reading exam table. Now. I need a return on investment for the volumes on Avery. Pay the investment by sharing our savings. I mean, do you want to do I think the things that you don't need an investment and it then and give you a great hotel in the industry is changing the behavior of the end users. And that's what many facility managers, they ignored by just hitting 5% and to energy-saving by changing the behavior. That is a huge of the wood thing on that

long. Run. What did you do with? Only a small. Of time? You will not going to realize the amount to anything. So, anything to do with, just the wellness was the people to do more saving and improve efficiency. It's a win-win situation on the fan. Anyone else want to pick up the question, of course, the most energy and when it comes to the business model that we are providing, just to summarize, it the three main business model. The first one is the one that I mentioned in the description is Zero Comics drive

by the data analysis and trying to understand the bit more the behavior. And fine-tune the is to combine the facility management of technical aspect with the energy management. And the third one is the one that has been mentioned by mr. Robot, which is the EPC with with the commitment. Either with the performance-based contract or on the site from my sight is not that the question is what we're seeing is a process where they're trying to get closer to customers picking up on what was

sharing. How do we connect with the customers in a backup way? In terms of Technology, understanding behavior is looking at the house. We could be there facing problems. We're building a truck with a customer and love human happening in rapidly. Where Listen to get closer to customers. Start the day. Story really sleep. So that is where Robert was talking about. Everything is important to properly. Use a check waiting for us. These are two areas point. I would like to see it. One question

from anyone can pick on. So during my last 7-8 months, from my SM service providers, going to ask you. How do you any new services that your lawn? What is a generating revenue for you. Are there any interesting new Subway Surfer that you launched recently and adding value to be up in all history? Just a quickie with the the most, the biggest biggest request was the indoor air quality, either just an occupant. I would like to add another. I mean, not competing new service. But what we have a further enhanced is

moving from tradition cleaning to more like a disinfection of it, just oversee a requirement of today's time and the phonic is using all the chemicals which is the municipality images disinfecting, the viruses, and all the bacteria's more, like moving away from traditional cleaning, two more or like a disinfection Services, focusing more, and more on. I was restoring some of the solutions that already today, for example, for your small technology and applications.

What is the air quality? Monitoring? That is also something customers are reaching out to smw Providers. We're complying with the latest technology. These are new things that seem, okay good, so I can't believe you haven't been on one side and then affects these are like David and also the trend of masturbation making and of course like what the media find out the text would be more valuable. Now that's of evil come to the end. Thank you very much for the panelists and the audience. And W.

Thank you.

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September 29 - October 12, 2020
New York, NY
68
1.31 K
covid-19, cretech, investment, iot, real estate, sustainability, venture capital

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