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Beyond Bots: Bringing Natural Language to Chat / Scaling Self Service Messaging Channels
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About the talk

Customers are demanding a new type of experience that includes digital channels over traditional. Online chat, messaging and text are the Preference for millennials and Gen Z. In fact, almost half of customers won’t do business with a company if they can’t provide these channels to enhance their customer experience. Join this session to learn how you can deploy IVAs quickly, affordably and effectively.

01:57 Inference solution

02:38 Skills of virtual agents

04:25 Virtual agent vs human

05:10 Data visuality

06:30 About chatting and messaging channels

08:40 Problem with solution

09:40 Inference solution’s approach

12:59 Features and functions to empower a variety of use cases

14:22 Varied use cases

17:46 About companies

22:11 Samples

25:20 About website

25:44 Free studio trial account

26:00 Thanking

About speaker

Cliff Haas
IVA digital strategy and EMEA Sales at Inference Solutions

With nearly 20 years in the mobile data space I am still struck by the impact this industry can make in society. I am a creative entrepreneur experienced in product innovation and strategic relationship management. From identifying partnership opportunities to creating use cases and solutions architecture I enjoy all aspects of product and partner engagement. I learn something from every new engagement and work diligently to ensure customer success and partner satisfaction. I am looking forward to contributing to the next cycle of change and excited at the possibilities.

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Get access to all videos “The European Chatbot & Conversational AI Summit”
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Interested in topic “Artificial Intelligence and Machine Learning”?

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February 4 - 5, 2021
Online
26
115
ai, application, bot, chatbot, conversation, data, design, healthcare, ml

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