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Building Blocks for Bots: How to Design & Orchestrate Complex Bots
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  • Description
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About the talk

It’s hard to create an easy Conversational AI beyond FAQ bots. Fortunate, there are several patterns commonly used for conversation which help to tackle the complexity and result in more successful conversations. Sascha will not just tell you his learnings, he also will reveal his proven toolbox to deal with the challenges of AI and conversations. All in all, it's a combination of planning, technology, and conversation design to achieve the best results. Therefore, practice-proven patterns combine these approaches in a reusable manner. This session provides a Conversational AI construction kit for beginners and experts: Including process models, advanced Conversation Design and creative technical approaches.

02:14 About customers and how all work

02:28 How an App works

03:24 How Conversational AI works

05:07 Uniformity and variety

05:53 Role of bad bots

06:52 Self-service and process automation

08:04 Natural language understanding

09:17 Translation tool

10:10 SEMMI

10:50 The truth about AI

13:11 Biased transcription

13:50 The intent is falsely matched

15:33 Utterances & generation

16:28 Conversation Design

16:46 Think of 13-year-old Ukrainian boy Eugene Goostman

17:44 Expect the unexpected

18:00 Conversation Design

20:51 Conversation patterns

22:58 Orchestration of complex bots

24:05 Simple pairs of intent and text block

27:20 Thanking

About speaker

Sascha Wolter
Chief Advisor (UX/Conversational AI) at DB Systel GmbH

Sascha Wolter is a professional developer and user experience enthusiast. His true passion is to improve the human-computer interaction: He loves to build conversational and multimodal experiences with text (chatbots) and voice (aka Alexa). Sascha works as a consultant, trainer, lecturer, speaker, and author. As Google Developer Expert for the Google Assistant (GDE) he is committed to the interests of all kinds of developers and supports a variety of communities. When Sascha is not developing odd ideas, he likes hiking and skiing in the mountains and enjoys good Italian coffee. He is Chief Advisor (UX/Conversational AI) at DB Systel (Deutsche Bahn) and board member of the Usability & User Experience working group at the federal association BITKOM. Prior to that he worked as Senior UX Consultant and Principal Technology Evangelist at the Conversational AI Platform Company Cognigy, as Senior Technology Evangelist for Alexa at Amazon, as Senior Developer Evangelist at Deutsche Telekom (e.g. Smart Home), and as freelancer.

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Interested in topic “Artificial Intelligence and Machine Learning”?

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February 4 - 5, 2021
Online
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ai, application, bot, chatbot, conversation, data, design, healthcare, ml

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