27:51
Building Blocks for Bots: How to Design & Orchestrate Complex Bots
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About the talk
It’s hard to create an easy Conversational AI beyond FAQ bots. Fortunate, there are several patterns commonly used for conversation which help to tackle the complexity and result in more successful conversations. Sascha will not just tell you his learnings, he also will reveal his proven toolbox to deal with the challenges of AI and conversations. All in all, it's a combination of planning, technology, and conversation design to achieve the best results. Therefore, practice-proven patterns combine these approaches in a reusable manner. This session provides a Conversational AI construction kit for beginners and experts: Including process models, advanced Conversation Design and creative technical approaches.
02:14 About customers and how all work
02:28 How an App works
03:24 How Conversational AI works
05:07 Uniformity and variety
05:53 Role of bad bots
06:52 Self-service and process automation
08:04 Natural language understanding
09:17 Translation tool
10:10 SEMMI
10:50 The truth about AI
13:11 Biased transcription
13:50 The intent is falsely matched
15:33 Utterances & generation
16:28 Conversation Design
16:46 Think of 13-year-old Ukrainian boy Eugene Goostman
17:44 Expect the unexpected
18:00 Conversation Design
20:51 Conversation patterns
22:58 Orchestration of complex bots
24:05 Simple pairs of intent and text block
27:20 Thanking
About speaker
Sascha Wolter is a professional developer and user experience enthusiast. His true passion is to improve the human-computer interaction: He loves to build conversational and multimodal experiences with text (chatbots) and voice (aka Alexa). Sascha works as a consultant, trainer, lecturer, speaker, and author. As Google Developer Expert for the Google Assistant (GDE) he is committed to the interests of all kinds of developers and supports a variety of communities. When Sascha is not developing odd ideas, he likes hiking and skiing in the mountains and enjoys good Italian coffee. He is Chief Advisor (UX/Conversational AI) at DB Systel (Deutsche Bahn) and board member of the Usability & User Experience working group at the federal association BITKOM. Prior to that he worked as Senior UX Consultant and Principal Technology Evangelist at the Conversational AI Platform Company Cognigy, as Senior Technology Evangelist for Alexa at Amazon, as Senior Developer Evangelist at Deutsche Telekom (e.g. Smart Home), and as freelancer.
View the profilePlay you made it to my attention on building blocks for boats or how to design and orchestrate complex Stratford Square Service Centre. Like and I I tried to take a bit more from Enterprise perspective. I like to to discuss some what I learned in practice working across several Enterprises huge project because those might have some time, some different demands different needs different challenges and I hope you can learn a lot and the next more last 20 minutes and before Forget that at the end, it would be
great. If you if you like to follow up later on because I can't go into too much. That's why I think it's great that I'm 22. At least I try to inspire when I give give you a lot of hints on the challenges and if you want to learn more about that,
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