About the talk
In this talk Ries will deep dive into the world of Conversational Customer Journeys.
We will show how you can move from a Classic Customer Journey to a Conversational Customer Journey
• The Conversational Customer/Employee/Candidate etc. Journey
• Business Process Automation and Optimization
• Soft and Hard ROI
• Technology as an enabler
00:40 About company
02:46 About speaker
04:11 Goals and KPI’s
04:52 Classic touch points
05:17 Type of journeys
07:30 Practical example
09:00 Pain points
10:10 Tickets buying
10:35 Pre-festival process
12:20 The Conversational Journey
13:20 Hyper personalization
13:50 Chatbots can ask
16:20 Conversational AI
Experienced Innovator with a demonstrated history of working in the marketing and advertising industry. Strong media and communication professional skilled in Search Engine Optimization (SEO), E-commerce, Search Advertising, Management, and Business-to-Business (B2B).View the profile
Hi, welcome to my key notes about conversational Journeys. Second point on the first one, but I'm okay. It's a little bit strange to do a presentation without seeing the audience. Normally, you get the interaction. I will get, I think a lot of feedback we accidents as soon as we can. Let me tell you a bit more about the company Jet Boats, experts. Travel sex with is founded in 2017. It is a fast-growing conversational, AI agencies have been building for Jack's
for over three years now, and also we build our own AI lesson. Some flyers reward for. We have to make some flyers and the price businesses started old kind of business is fine. And I'm supposed to help identify how conversation way. I can improve business processes and business automation. What we always say what I want mission is it is building the most natural conversations. We do this by using the best available technology in the world. This technology for us is no love. I've read some of it and they blur.
Its technology is giving us opportunities to improve conversation. And that's why we we are using a technology but Technologies, never driving a project. In the meantime, we are with over 60 people in more than $9 an hour worldwide.
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