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Conversational Journeys
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  • Description
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About the talk

In this talk Ries will deep dive into the world of Conversational Customer Journeys.

We will show how you can move from a Classic Customer Journey to a Conversational Customer Journey

Contents:
• The Conversational Customer/Employee/Candidate etc. Journey
• Business Process Automation and Optimization
• Soft and Hard ROI
• Technology as an enabler

00:40 About company

02:46 About speaker

04:11 Goals and KPI’s

04:52 Classic touch points

05:17 Type of journeys

06:04 Transforming

07:30 Practical example

09:00 Pain points

10:10 Tickets buying

10:35 Pre-festival process

12:20 The Conversational Journey

13:20 Hyper personalization

13:50 Chatbots can ask

14:45 ROI

16:20 Conversational AI

About speaker

Ries Deijkers
CEO at Chatbots.Expert

Experienced Innovator with a demonstrated history of working in the marketing and advertising industry. Strong media and communication professional skilled in Search Engine Optimization (SEO), E-commerce, Search Advertising, Management, and Business-to-Business (B2B).

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Interested in topic “Artificial Intelligence and Machine Learning”?

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February 4 - 5, 2021
Online
26
102
ai, application, bot, chatbot, conversation, data, design, healthcare, ml

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