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Inference Solutions Workshop: Building Call Deflection to Chatbot
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About the talk

In this workshop we will cover how to build an intelligent virtual agent that resides in the inbound call center and acts to shift the caller to a chat session that automates fulfilling their needs. Reduce the burden on the call center by engaging customers in a digital messaging channel.

13:15 Organizations need to optimize channels

14:23 Contact Center Evolution

16:47 Use Case

18:18 Gals Realized

19:22 How it gets done

20:06 The problem with solutions

20:41 Inference solutions’ approach

22:03 Live workshop

23:51 The success of intelligent virtual agent

28:20 Natural language understanding

34:35 About solution and massaging

36:20 Building the Chatbot

42:40 Demo

52:22 Summary on a task

1:02:52 Conclusion

1:08:00 Thanking

About speaker

Cliff Haas
IVA digital strategy and EMEA Sales at Inference Solutions

With nearly 20 years in the mobile data space I am still struck by the impact this industry can make in society. I am a creative entrepreneur experienced in product innovation and strategic relationship management. From identifying partnership opportunities to creating use cases and solutions architecture I enjoy all aspects of product and partner engagement. I learn something from every new engagement and work diligently to ensure customer success and partner satisfaction. I am looking forward to contributing to the next cycle of change and excited at the possibilities.

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Interested in topic “Artificial Intelligence and Machine Learning”?

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February 4 - 5, 2021
Online
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ai, application, bot, chatbot, conversation, data, design, healthcare, ml

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