2:22:09
Inference Solutions Workshop: Building Call Deflection to Chatbot
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About the talk
In this workshop we will cover how to build an intelligent virtual agent that resides in the inbound call center and acts to shift the caller to a chat session that automates fulfilling their needs. Reduce the burden on the call center by engaging customers in a digital messaging channel.
13:15 Organizations need to optimize channels
14:23 Contact Center Evolution
16:47 Use Case
18:18 Gals Realized
19:22 How it gets done
20:06 The problem with solutions
20:41 Inference solutions’ approach
22:03 Live workshop
23:51 The success of intelligent virtual agent
28:20 Natural language understanding
34:35 About solution and massaging
36:20 Building the Chatbot
42:40 Demo
52:22 Summary on a task
1:02:52 Conclusion
1:08:00 Thanking
About speaker
With nearly 20 years in the mobile data space I am still struck by the impact this industry can make in society. I am a creative entrepreneur experienced in product innovation and strategic relationship management. From identifying partnership opportunities to creating use cases and solutions architecture I enjoy all aspects of product and partner engagement. I learn something from every new engagement and work diligently to ensure customer success and partner satisfaction. I am looking forward to contributing to the next cycle of change and excited at the possibilities.
View the profileAccess 9:50. Well, I guess it's kind of good, but I'm also supposed to be presenting and I don't see it anywhere in the life. Are you a different screens here? Yeah, I mean it's just as the stream will start soon. So I'm guessing that the stream won't fire up until maybe I should. Yeah, I could be. All right, so we got an okay. Sorry about the time thing. I thought it was 9:40. It's all good, man. Walking shit out like good. Oh, yeah. Where are you? The guy that just popped in Angus is just like the nicest guy. He's a, he's got his PhD in Ai and machine learning and he's volunteering to help the
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