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The Path to True Transformation with CAI
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About the talk
As more brands look to implement conversational automation, many struggle with getting it more widely adopted within the organisation. How do you unlock the greatest business value from CAI? How do you scale your efforts from incubation or innovation into business as usual, and to complete conversational AI capability? How do you get buy-in and support? How do you maintain quality and integrity and scale effectively? This talk will show you the way. Let's take a walk.
01:20 The main question
02:15 Strategy drift
05:40 Global devices and impact of companies
08:28 Customer expectations
08:45 Examples
13:10 Conversational interfaces
13:30 Conversational automation
13:58 Next steps and impact
14:20 Contact services
15:18 Other channels
17:17 Organization
19:00 Conclusion
About speaker
Okay, looks like we might be alive. Now. I'll give you a couple of minutes to to join the room. I'm just going to load it up myself now as well, just to make sure that it's coming through as it should be in acts. Like it is cool. All right, let's do this. Hello everyone. I'm going to try if I can tune into the chat. And so if you do have any questions, I will try and get to them. But my screen also get to take a note, buy this presentation as you say. And so I'm flying a little bit blind but due due precautions. If you do have them in the chair and I'll do my very
best to get them towards the end of the cofounders of events world where the conversation of Automation consultancy. And we help organizations understand conversations and how they implemented into their transformation. Programmes. And it says, with a Automation and shaved today. I wanted to try and help raise the importance of Message through automation within your mind within your organization because I think that within the community within the conversation design Community within the voice Community, with all really passionate about these in the fastest because that cool
because that Natural Science in the early days, if any of you ever trying to sell an Alexa skill to this event organization, the question always becomes about value. I'm so what I'm going to do today, as I want to demonstrate, why there was a need to pursue a conversation of automation, as part of your digital transformation strategy. I'm going to use a few common examples that you might be familiar with and a couple of Frameworks is well said just I'm not really trying to visualize it in your mind of the importance of it and then towards the end. We're going to start looking up
maturity cycles, and I'm trying to help you identify what stage of maturity you might be in from a conversation of automation perspective and some of the condos, the vision in things that you can think about some of the kind of like Gordon, Ramsay might be able to do identify and prioritize in future. Trusted in conversational AI in general than I thought. You recommend you check out our podcast. Be Westworld every week. We
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