Events Add an event Speakers Talks Collections
 
Request Q&A
Request Q&A
Video
The Proven Conversation Design Workflow
Available
In cart
3 764 ₽
3 764 ₽
$62
$62
€ 60
€ 60
A$93
A$93
£50
£50
C$84
C$84
Add to favorites
0
I like 0
I dislike 0
Available
In cart
3 764 ₽
3 764 ₽
$62
$62
€ 60
€ 60
A$93
A$93
£50
£50
C$84
C$84
  • Description
  • Transcript
  • Discussion

About the talk

How do you design for an interface where people can say and do whatever they want at any given moment? In this talk, Hans van Dam explains the proven conversation design workflow that is helping brands like Vodafone, JP Morgan, Adidas, Daimler, and many others, create better chatbots and voice assistants. You will learn how AI Trainers, Conversation Designers, and Conversational Copywriters can work together to unify the best of technology, psychology, and language. It doesn't matter if you are creating your first chatbot or are managing multi-lingual deployments at scale. This workflow helps you unlock the potential of conversational AI through design.

01:00 The role of Conversation Design

02:18 The modern business automates conversation

03:10 Conversation Design

04:15 Language/Technology/Psychology

05:25 The main mistakes in Conversation Design

06:00 Conversation Design workflow

07:22 Risks of writing without persona

07:38 Uncanny valley

09:15 Happy conversation design

11:18 Sample dialogue

12:24 Conversation Design fundamentals

13:25 Result of Wizard of Oz test

13:51 BJ Fogg behavioral model

14:00 Techniques for increasing motivation

14:13 The main components

16:59 Detailed conversation design

19:07 Conclusion

About speaker

Hans van Dam
CEO at Conversation Design Institute
Share
Cackle comments for the website

Get full access to Summit's talks

Get access to all videos “The European Chatbot & Conversational AI Summit”
Available
In cart
3 764 ₽
3 764 ₽
$62
$62
€ 60
€ 60
A$93
A$93
£50
£50
C$84
C$84
Ticket

Interested in topic “Artificial Intelligence and Machine Learning”?

You might be interested in videos from this event

February 4 - 5, 2021
Online
26
115
ai, application, bot, chatbot, conversation, data, design, healthcare, ml

Conference Cast

With ConferenceCast.tv, you get access to our library of the world's best conference talks.

Conference Cast
946 conferences
37606 speakers
14373 hours of content