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Workshop: Mapping a Conversational Customer Journey
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About the talk

Chatbots.expert will host a workshop on mapping a Conversational Customer Journey.

Contents:

-Conversational Journey Mapping
-ROI Calculation
-Chatbot implementation

00:35 About agency

02:00 Type of journey

02:10 Classic touch points

02:30 Transforming from one to another

03:20 Example of customer journey buying car

10:30 New channels

11:04 Demo

11:45 Phases

13:47 The conversational journey

13:58 Business process optimization

14:20 Demo-example: Nissan

18:20 ROI

20:35 Possibilities of Conversational AI

21:14 About Antonic.ai

27:51 New UI interface

31:10 Antonic is at the moment

34:00 Demo from platform

49:20 Q&A

About speaker

Ries Deijkers
CEO at Chatbots.Expert

Experienced Innovator with a demonstrated history of working in the marketing and advertising industry. Strong media and communication professional skilled in Search Engine Optimization (SEO), E-commerce, Search Advertising, Management, and Business-to-Business (B2B).

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Interested in topic “Artificial Intelligence and Machine Learning”?

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February 4 - 5, 2021
Online
26
104
ai, application, bot, chatbot, conversation, data, design, healthcare, ml

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