Monitoring systems is hard. Monitoring large systems is even harder. What do you do when your (good) monitoring detects that something is wrong? Alert the on-call with all you’ve got! What do the on-call engineers do? Panic!
This is bound to happen unless you build a positive and productive experience for the on-call engineers. We’re here to tell you about the tools and practices that we develop to make on-call a healthy activity at Uber.
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