Talks about Banking and Finance
Watch best presentations on challenges, solutions, trends and outlook in Banking and Finance.
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Integrating AI and RPA to Maximize the Human Experience
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Panel Discussion: The Role of Social Media in Building and Maintaining Effective Digital CX Programs
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Free
Creating a Digital CX Program that Addresses Customer Feelings
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Digital Transformation as a Catalyst for Exceptional Customer Journeys
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Closing the Customer Feedback Loop: Bridging the Gap Between Surveys and Action
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Panel Discussion: Build Resilience and Agility with a Flexible and Mature Omni-Channel Experience
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Best Practices for Stepping Up Your Self-Service: 3 Tips and Tricks to Keep Your CX Agile and Impactful
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Leadership and Team Building: Buy-In and the Strategic Execution of Digital CX
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How Technology Is Evolving Human Interaction in the Investment Industry
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Panel Discussion: Bridging the Gap Between Ideation and Execution of Digital CX Initiatives
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Building Operational Resiliency in Customer Service While Maintaining an Incredible Experiences
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Improve the Customer and Supplier Journey Through Improved Survey Data Capture
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Making the Digital Leap: How 7 Brands Made a Pandemic Pivot to Deliver Great CX
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Panel Discussion: Digital CX Lessons Learned from C-19: From Lockdown to Re-Opening
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The Wisdom of the Data: How Digital CX Can Benefit from the Many
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Empathy and Engagement: Why Brands Must Focus on the Customer as a Person
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Importance of Clear Brand Strategy to Compete Today
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Panel Discussion: How to Raise the Bar on Member Experience with Live Chat
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Panel Discussion: Maximize CX Impact in Financial Services with 4 P’s: People, Process, Product, and Preparation
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Panel Discussion: Digital & Mobile Paths to a Frictionless Customer Experience
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Enhancing Customer Experiences Through Improved Customer Communications in 2021 and Beyond
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Panel Discussion: Developing an Enterprise Strategy to Enhance Customer Experience
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Panel Discussion: How Employee Satisfaction Can Help in Driving Happy Customers
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Panel Discussion: Improve Customer Experience and Create a Frictionless Experience
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How Technology Is Evolving Human Interaction in the Investment Industry
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Panel Discussion: Transforming Digital Customer Services
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Panel Discussio: Making Every Touchpoint Count to Build Better Client Relationships Focusing Specifically on Digital Touchpoint
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Panel Discussion: Meet the Evolving Customer Demands in the Financial Industry
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Featured Speakers
Klaus Schwab
Founder and Executive Chairman at World Economic Forum
Sundar Pichai
Chief Executive Officer at Google
Peter Schiff
Contractor at Euro Pacific Capital Inc
Marin Katusa
Founder & Chairman at Katusa Research
Marc Benioff
Chairman and C.E.O. at Salesforce
Børge Brende
President at World Economic Forum