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Watch best presentations on challenges, solutions, trends and outlook in Business Services.

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A Special Episode of 'Built for Change'

11/09/2021
Views 183.07 K
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accenture, analytics, business, cloud computing, computing, conversation, culture, customer experience, d&i, dealbook, devops, digitization, diversity and inclusion, employee engagement, employees, employment, female leaders, finance, future of work, gender, health, hr, human resources, infrastructure, internet, leadership, new york times, omnichannel, organizational culture, pandemic, people, policy, politics, software , sustainability, technology, unilever, walmart, women of color, application software, educational technology, target corporation, trust (social science), diversity (business), nytimes, future of the internet, built for change, great resignation, internal culture, leena nair inclusivity, pupose, well being, steady state (chemistry)
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5G and the Future of Commerce

11/10/2021
Views 154.81 K
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5g, amazon web services, big tech, business, cloud computing, computer, computer security, dealbook, digital payments, facebook, finance, infrastructure, innovation, internet, internet of things, mastercard, microsoft, mind, new york times, policy, politics, robotics, software as a service, technology, verizon, virtual reality, wi-fi, 4g, fee, hospital, mainframe computer, verizon communications, nytimes, fire hydrant
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Ken Griffin Talks Crypto, Digital Currency and The Future of the Economy | DealBook Online Summit

11/10/2021
Views 85.44 K
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bitcoin, blockchain, business, cryptocurrencies, cryptocurrency, dealbook, economics, elon musk, ethereum, finance, mastercard, new york times, philanthropy, policy, politics, regulation, stock, stock market, tax, technology, trump, wealth, amazon (company), charitable organization, citadel llc, day trading, equity (finance), green economy, hedge fund, inflation, investment banking, jeff bezos, monetary policy, retirement, social security (united states), tesla, inc., visa inc., gamestop, nytimes, citadel, meme stocks, trades
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Life After the Shot

11/09/2021
Views 5.2 K
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bill gates, business, car, covid19, dealbook, facebook, finance, health, leadership, mind, misinformation, new york times, pfizer, policy, politics, price, science, social media, tax, vaccine, disinformation, health system, influenza, medication, poverty, speculation, vaccine hesitancy, virus, covid, common cold, antiviral drug, covid-19 vaccine, moderna covid-19 vaccine, nytimes, albert bourla, covid-19 pill, oral antiviral, booster dose, oxford–astrazeneca covid-19 vaccine
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Targeting Change

11/10/2021
Views 9.23 K
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activist, business, climate change, commodity, dealbook, demand, dividend, electric vehicle, finance, greenhouse gas emissions, idea, legislation, new york times, oil, policy, politics, price, renewable, renewable energy, stock, supply chain, technology, time, carbon dioxide, carbon neutrality, carbon sequestration, combustion, energy development, fossil fuel, hydrocarbon, low-carbon economy, petroleum, reliability engineering, share repurchase, nytimes, exxon mobil, lobbying war, oil prices, extraction of petroleum
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When Truth Prevails

11/10/2021
Views 4.65 K
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big tech, business, capitalism, ceo, cnn, dealbook, ethics, facebook, fake news, finance, google, human rights, journalism, mark zuckerberg, mind, misinformation, new york times, news, policy, politics, robot, social media, surveillance, technology, twitter, algorithmic bias, hashtag, international criminal court, media bias, pagerank, propaganda, shoshana zuboff, surveillance capitalism, nytimes, free press, nobel peace prize, political leadership, rappler, world leader, maria ressa
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The Art of Listening

11/10/2021
Views 6.22 K
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business, communication, dealbook, donald trump, experience, finance, hillary clinton, media, mind, new york times, news, podcast, policy, politics, reality, reason, research, sneakers, space, technology, vladimir putin, change your mind (steven universe), desire, instinct, irony, love, vaccine hesitancy, nytimes, armchair expert, cancel culture, celebrity culture, dax shepard, prince harry, duke of sussex, monica geller, monica padman
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Stepping Up

11/09/2021
Views 1.61 K
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bias, business, concept, culture, dealbook, democracy, diversity, education, election, equality, finance, health, innovation, mentorship, new york times, pandemic, policy, politics, reason, social network, technology, vaccine, african americans, developing country, medication, rhetoric, truth, vaccine hesitancy, virus, disparate impact, hiv, diversity (business), covid-19 misinformation, nytimes, economic opportunity, voting rights
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The Biden Doctrine

11/10/2021
Views 6.22 K
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barack obama, bill clinton, business, china, congress, coronavirus, dealbook, donald trump, economy, expert, finance, infrastructure, intellectual property, joe biden, leadership, new york times, pandemic, pfizer, policy, politics, property, secretary, senate, technology, trump, united states, wealth, centers for disease control and prevention, deforestation, deterrence theory, hypocrisy, pharmaceutical industry, reforestation, taiwan, covid, covid-19 pandemic in the united states, liberalism, one-china policy, covid 19, republican, nytimes, 2024, 2024 election, american diplomacy, biden, democrat, gop, gop 2024, trump 2024, investigations into the origin of covid-19, mrna vaccine, taiwan relations act
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Recharging an Industry

11/10/2021
Views 67.03 K
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brand, business, business roundtable, dealbook, electric car, electric cars, elon musk, female ceo, finance, future, general motors, investment, investor, joe biden, leadership, mary barra, new york times, policy, politics, self-driving car, startup company, stock, stock market, technology, tesla, charging station, hummer, republican party (united states), tesla autopilot, tesla, inc., toyota, transport, united states congress, valuation (finance), waymo, cruise (autonomous vehicle), rivian, nytimes, auto industry, wwomen and leadership, the hertz corporation
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One-on-One with Adam Neumann

11/09/2021
Views 868.25 K
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billionaire, brand, business, cnn, dealbook, employment, entrepreneur, facebook, finance, google, investment, leadership, microsoft, narrative, negotiation, new york times, policy, politics, property, stock, technology, trademark, wework, distraction, earnings before interest, taxes, depreciation and amortization, initial public offering, jamie dimon, mass media, receipt, salary, thought, valuation (finance), masayoshi son, adam newman, theranos, nytimes, adam neumann, squawk box, start up, we work
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On a Mission

11/09/2021
Views 327.63 K
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apple, behavior, business, cnn, crypto, cryptocurrency, dealbook, facebook, finance, google, instagram, internet, iphone, leadership, mark zuckerberg, mental health, mind, mobile app, money, new york times, operating system, policy, politics, privacy, social media, steve jobs, technology, time, upcycling, virtual reality, android (operating system), apple inc., sideloading, tesla, inc., tim cook, metaverse, app store (ios/ipados), nytimes, android vs iphone, future of the internet
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All Right, All Right, All Right

11/09/2021
Views 96.13 K
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actor, bitcoin, business, climate change, cryptocurrency, dealbook, entertainment, facebook, feeling, finance, instagram, mind, narrative, new york times, nothing, policy, politics, social media, tax, technology, twitter, apple inc., hydraulic fracturing, jury, marco rubio, meaning of life, return on investment, self, thought, tim cook, truth, common cold, matthew mcconaughey, alright, govenor of texas, green lights, just keep livin foundation, nytimes, 2021 united nations climate change conference
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Minding the Gap

11/09/2021
Views 295.01 K
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business, conversation, dealbook, economy, employment, feeling, female empowerment, finance, financial literacy, health, investments, investor, meghan markle, mellody hobson, mental health, new york times, news, policy, politics, prince harry, remote work, sales, social media, statistics, stock, stock market, team, technology, ted, un, child labour, incentive, market (economics), multiculturalism, shit, work ethic, unpaid work, archewell, champion women, female leadership, nytimes, royal family, prince harry, duke of sussex
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The Value of “Surprise” in Your Digital Customer Experience Strategy

11/10/2021
Views 0
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behavior, brand, culture, customer, customer experience, experiment, hypothesis, learning, mind, mindset, prediction, question, research, shopping, user experience, belief, electric light, goal, inquiry, insight, persona, theory, thomas edison, direct-to-consumer, incandescent light bulb
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Strategies and Solutions for Measuring the ROI of CX Efforts

11/10/2021
Views 0
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analytics, brand, consumer behaviour, customer experience, data science, experiment, finance, forecasting, innovation, lean startup, qualitative research, research, retail, risk, sales, benchmarking, customer satisfaction, dashboard (business), loyalty business model, market (economics), perception, storyboard, strategic management, spore (2008 video game)
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Building an Agile CX Tech Stack: Tricks and Tools for the next wave of CX

11/10/2021
Views 0
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brand, chatbot, consumer behaviour, customer experience, digital transformation, innovation, intelligence, leadership, omnichannel, retail, salesforce, tax, twitter, bank, business rule, emergence, loan, luxury goods, market (economics), mortgage loan, perception, self-service, mass market
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Key Success Strategies for Monetizing your Long-Term UX Program

11/10/2021
Views 8
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advertising, analytics, firebase, google, google play, ios, mobile game, operating system, sales, web application, advertising network, amazon (company), android (operating system), apple inc., application software, billboard, cost per mille, end user, motorola droid, revenue model, streaming media, tablet computer, target audience, video game
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Delivering Next-Gen Customer Experiences At Scale

11/10/2021
Views 0
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analytics, brand, chatbot, communication, customer experience, emotion, empathy, employment, information, interest, machine learning, outsourcing, retail, value proposition, bank, business rule, call centre, end user, password, performance indicator, program optimization, touchpoint, transaction account, citroën cx
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Lessons Learned on Implementing a Customer Led Transformation That Builds Brand Loyalty

11/10/2021
Views 3
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advertising, brand, brand loyalty, database, innovation, news, priceline.com, property, question, reality, research, spa, space, startup company, team, value proposition, actuarial science, check-in, evaluation, focus group, marriott international, starwood, travel agency, web portal
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Customer Journey Case Study: Improve the Customer Journey Through Improved Data Capture

11/09/2021
Views 0
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advertising, api, behavior, brand, customer experience, customer lifetime value, digital health, digital transformation, email, facebook, mobile app, motivation, onboarding, privacy, product lifecycle, value proposition, business process, customer relationship management, pharmacy, privacy law, touchpoint, use case, world wide web
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Panel Discussion: Bridging the Gap Between Ideation and Execution of Digital CX Initiatives

11/09/2021
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brand, change management, covid-19, customer experience, design, health care, innovation, knowledge, learning, mckesson corporation, mindfulness, mindset, nothing, telehealth, brainstorming, customer satisfaction, light, patient, physician, prototype, psychological resilience, reinforcement, sense, dog agility
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Case Study: Create Raving Fans through Data-Driven Experiences

11/09/2021
Views 0
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analytics, brand, content creation, customer experience, ios, mobile app, news, privacy, reason, sport, value proposition, android (operating system), apple id, apple inc., coupon, end user, fandom, streaming media, touchpoint, wallpaper (computing), world wide web, app store (ios/ipados), carl lewis, penny oleksiak
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Panel Discussion: Lessons Learned on Engaging and Reengaging Customers

11/09/2021
Views 0
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automation, best practice, brand, business, community, conversation, customer experience, entertainment, feeling, health, leadership, mind, news, news media, nothing, online community, public health, reason, social media, team, well-being, elevator, epidemiology, mediation, press release
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Deliver Personalized Conversational Services at Scale with Messaging

11/09/2021
Views 0
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automation, brand, business model, chatbot, communication, customer experience, encryption, facebook, leadership, privacy, sms, whatsapp, consultant, customer satisfaction, decision-making, end-to-end encryption, facebook messenger, internet bot, messaging apps, regulatory compliance, telecommuting, text messaging, touchpoint, understanding
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Panel Discussion: Tips, Tricks and Breakthroughs for Keeping Your CX Program Relevant and Engaging

11/09/2021
Views 0
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analytics, automation, brand, chatbot, conversation, customer experience, facebook, feeling, language, omnichannel, retail, storytelling, whatsapp, business process, customer relationship management, customer satisfaction, decision-making, interactive voice response, online chat, self-service, sense, touchpoint, understanding, direct-to-consumer
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Segmenting the Guest Journey: Building Moments that Matter

11/09/2021
Views 0
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analytics, best practice, brand, insurance, leadership, learning, mining, research, social media, space, standard deviation, active listening, classified information, curiosity, insight, learning curve, perception, real-time computing, response rate (survey), return on investment, social distancing, touchpoint, wayfinding, westjet, business class
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1 854 ₽
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Fireside Chat: Best Practices in Transforming Your Multilingual Customer Support to Create the Best CX

11/09/2021
Views 3
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brand, communication, customer service, information, language, leadership, retail, statistics, tax, air france, bit, business-to-business, customer satisfaction, english language, fishing, klm, marketing communications, multilingualism, net promoter, touchpoint, translation, use case, wisdom, air france–klm
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Tom Davenport - The Power of Personalized Offers - DATAcated Conference May 2021

05/19/2021
Views 103
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automation, bank of america, behavior, data, data science, data scientist, facebook, future, humans, information, interest, learning, linkedin, machine learning, network, prediction, retail, sales, smartphone, system, time, adaptation, attention, bit, credit card, customer relationship management, loyalty program, zappos, psychographics, humans of data science
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Tom Moroney & Lyndsee Manna - Connecting the data to the decision with NLG - DATAcated May 2021

05/19/2021
Views 62
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analytics, business intelligence, data, data science, data scientist, design, engineering, expert, forecasting, humans, innovation, internet of things, knowledge, learning, machine learning, network, predictive analytics, statistics, system, time, accuracy and precision, amazon (company), data model, decision-making, digital twin, natural-language generation, oil well, strategic management, thought, discharge (hydrology), humans of data science
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Featured Speakers
Andrew Ross Sorkin
Columnist & Editor-at-Large at New York Times
Kim Kardashian
Media personality, businesswoman, model, socialite, actress
Kris Jenner
Television producer
Tory Burch
Founder, Designer & Executive Chairman at Tory Burch Foundation
Mellody Hobson
Co-CEO & President at Ariel Investments
Adam Neumann
Co-founded at WeWork