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The Omnichannel Solution: Chatbots and Voice

02/05/2021
Views 2
0
business, customer experience, internet, sms, auction, defamation, national health service, online chat, self-service, skype, speech synthesis

The Proven Conversation Design Workflow

02/05/2021
Views 0
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data, human, mobile app, motivation, sneakers, workflow, flowchart, knowledge base, long tail, nonverbal communication, social proof, the wonderful wizard of oz, uncanny valley, voice user interface, choice architecture

Panel: The state of Conversation Design and Future Trends

02/04/2021
Views 0
0
business, chatbot, communication, empathy, engineering, experiment, mobile app, reason, research, science, startup company, storytelling, virtual assistant, accent (sociolinguistics), anthropomorphism, english language, goal, google assistant, perception, questionnaire, sensitivity and specificity, understanding, use case, tone (linguistics)

Panel: Conversational AI in the Service Industry

02/05/2021
Views 0
0
chatbot, consumer behaviour, email, facebook, google, human, insurance, microsoft, mind, online banking, robot, sms, speech recognition, statistics, whatsapp, customer satisfaction, dance, elsa (frozen), interactive voice response, knowledge base, mobile banking, percentage, use case, world wide web

Panel: Conversational AI for Good

02/04/2021
Views 0
0
chatbot, creativity, dementia, ethics, facebook, internet of things, metadata, mobile app, privacy, qualitative research, virtual assistant, amazon alexa, assistive technology, caregiver, credibility, end user, english language, google assistant, multilingualism, national health service, recommender system, return on investment, thought, voice user interface

Inference Solutions Workshop: Building Call Deflection to Chatbot

02/04/2021
Views 0
0
analytics, authentication, behavior, business intelligence, consumer behaviour, customer engagement, insurance, omnichannel, reason, whatsapp, amazon (company), bank, deployment environment, interactive voice response, internet forum, password, use case, intention, queue area

Five Things to Consider When Investing in Chatbots

02/05/2021
Views 0
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asset, automation, chatbot, employment, internet, learning, microsoft, pandemic, question, reason, research, software development, twitter, 401(k), attention, child development, childbirth, determinism, expense, myth, sexism, telecommuting, time zone, weight

Expanding Chatbot Capabilities to the Telephone Channel

02/04/2021
Views 0
0
conversation, customer service, json, language, speech, speech recognition, technology, android (operating system), call centre, comcast, interactive media, interface (computing), knowledge base, open api, speech synthesis, streaming media, telephone, transport, public switched telephone network

Conversation-Driven Development

02/05/2021
Views 0
0
automation, data science, engineer, expert, project management, science, self-driving car, software , software development, version control, website, adolescence, agile software development, change your mind (steven universe), command-line interface, end user, mortgage loan, proxy server, understanding, waterfall model, world wide web

Conversation Design Best Practices: Enterprise for Customer Support

02/05/2021
Views 0
0
chatbot, cloud computing, conversation analysis, idea, omnichannel, robot, correlation and dependence, english language, hatred, linguistics, persona, use case, utterance, turn-taking, discourse analysis

Building Blocks for Bots: How to Design & Orchestrate Complex Bots

02/05/2021
Views 0
0
chatbot, conversation, database, interactivity, internet, machine learning, mobile app, question, reality, reason, robot, siri, speech recognition, user interface, amazon alexa, attention, common sense, morality, prayer, speech synthesis, translation, universal translator, waiting staff, small talk

Leading Civic Hacking and Open Data Initiatives in Latin America

11/06/2021
Views 8
0
facebook, gender, information, infrastructure, knowledge, open source, open-source software, policy, social media, space, sustainability, twitter, crowdsourcing, cycling, decision-making, hackathon, hacker culture, hashtag, lgbt community, perception, public transport, security hacker, sustainable transport, civic technology

Let’s Chat-Bots using Azure AI | Liji Thomas | AzConfDev2020

11/24/2020
Views 128
0
big data, computing, deep learning, microsoft azure, robot, smartphone, virtual assistant, web application, amazon alexa, application software, cognitive behavioral therapy, desktop computer, google assistant, personal computer, world wide web, ai winter, small talk
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Ask the Experts: Build intelligent applications infused with world-class AI | ATEBRK220

05/27/2021
Views 100
0
api, automation, azure, build, business, learning, library, machine learning, metadata, microsoft, microsoft developer, microsoft outlook, mobile app, sharepoint, context awareness, cortana, data model, end user, leverage (finance), microsoft account, occupational safety and health, sanitization (classified information), skype, technical support, text messaging, microsoft store, c1x9, microsoft build, microsoft build 2021, msft build, msft build 2021, connection zone, hayden holcomb, kimverly garcia, alon bochman, anand raman, andrew clear, elena neroslavskaya, erin dormier, gary pretty, phani mutyala, ask the experts: build intelligent applications infused with world-class ai | atebrk220, atebrk220
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Learn how to build exciting apps across meetings chats and channels within or outside | BRK242

05/26/2021
Views 208
0
automation, brand, breakout session, build, chatbot, css , education, email, google, interoperability, javascript, microsoft, microsoft developer, microsoft teams, mobile app, product lifecycle, productivity, sms, teamwork, android (operating system), application software, business process, end user, mobile phone, online chat, streaming media, videotelephony, wireless ad hoc network, modern work, c1x9, jun pak, microsoft build, microsoft build 2021, msft build, msft build 2021, augustine correa, brk242, david e patrick, learn how to build exciting apps across meetings chats and channels within or outside | brk242, loki meyburg, manpratap suri, merethe stave, michael lamontagne, nikita bokil, ojasvi choudhary, paulette lee
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Panel Discussion: The Role of Social Media in Building and Maintaining Effective Digital CX Programs

02/11/2021
Views 3
0
advertising, chatbot, customer experience, expert, google ads, instagram, leadership, marketing strategy, sales, search engine optimization, social media, team, amazon (company), customer relationship management, dashboard (business), harpercollins, internal communications, pleasure, touchpoint, goodreads
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In cart
2 272 ₽
2 272 ₽
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Panel Discussion: Build Resilience and Agility with a Flexible and Mature Omni-Channel Experience

02/11/2021
Views 2
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chatbot, conversation, customer experience, digital transformation, empathy, generation z, language, machine learning, millennials, mind, omnichannel, reason, research, youtube, amazon alexa, attention, bank, barcode, customer satisfaction, interactive voice response, mobile phone, nature, self-service, translation
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In cart
2 272 ₽
2 272 ₽
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Building Operational Resiliency in Customer Service While Maintaining an Incredible Experiences

02/10/2021
Views 4
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chatbot, communication, expert, infrastructure, intelligence, learning, mindset, privacy, risk, sales, inventory, telecommuting, translation, jaybird (company), logitech, ultimate ears
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In cart
2 272 ₽
2 272 ₽
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The Wisdom of the Data: How Digital CX Can Benefit from the Many

02/10/2021
Views 9
0
behavior, brand, budget, chatbot, consumer behaviour, customer experience, instagram, mobile app, omnichannel, reality, retail, shopify, social media, twitter, amazon (company), black friday (shopping), business-to-business, christmas and holiday season, customer satisfaction, cyber monday, internet celebrity, online shopping, truth, zappos
Available
In cart
2 272 ₽
2 272 ₽
$29
$29
€ 27
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Panel Discussion: How to Raise the Bar on Member Experience with Live Chat

04/21/2021
Views 2
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brand, communication, google search, millennials, reason, twitter, customer relationship management, luck, online chat, payment card industry data security standard, personal identification number, target corporation, target audience, videotelephony, world wide web, small talk
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2 272 ₽
2 272 ₽
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€ 27
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A$42
A$42
£22
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Panel Discussion: Digital & Mobile Paths to a Frictionless Customer Experience

04/21/2021
Views 0
0
cloud computing, concept, customer experience, database, email, google play, mind, mindset, programmer, retail, salesforce, sms, software , value proposition, adobe inc., customer relationship management, direct marketing, privacy law, telecommunication, thought, president's choice, president's choice financial
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2 272 ₽
2 272 ₽
$29
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Panel Discussion: Transforming Digital Customer Services

04/20/2021
View 1
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chatbot, churn rate, cloud computing, customer experience, customer lifetime value, expert, mobile app, onboarding, sms, social media, software , tax, user interface, web application, apple inc., application software, bank, contract, customer satisfaction, data model, spreadsheet, text messaging, truth, web conferencing, world wide web
Available
In cart
2 272 ₽
2 272 ₽
$29
$29
€ 27
€ 27
A$42
A$42
£22
£22

Easy and Fast Solutions to Increase Customer Satisfaction and Loyalty

04/20/2021
Views 2
0
algorithm, automation, best practice, chatbot, chief operating officer, credit, customer experience, facebook, intelligence, internet, learning, machine learning, online banking, social media, video, amazon (company), bank, credit card, loan, mobile banking, online and offline, self-service, h&r block
Available
In cart
2 272 ₽
2 272 ₽
$29
$29
€ 27
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Increase Organizational Efficiency and Empower Customers with Self-Service

09/22/2021
Views 2
0
business, business value, chatbot, conversation, design thinking, digital transformation, employment, empowerment, omnichannel, onboarding, training, video, amazon alexa, insight, life insurance, massage, microsoft excel, pension, retirement, self-service
Available
In cart
2 272 ₽
2 272 ₽
$29
$29
€ 27
€ 27
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A$42
£22
£22

Embody a Digital-First Mindset to Revitalize the Customer Experience

09/22/2021
View 1
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chatbot, conversation, email, enterprise resource planning, intelligence, knowledge, mobile app, omnichannel, apple inc., customer relationship management, email spam, interactive voice response, online chat, reputation, conversational commerce
Available
In cart
2 272 ₽
2 272 ₽
$29
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€ 27
€ 27
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Emma Weber, Trish Uhl - Coaching & Technology - LT20

02/13/2020
Views 203
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business intelligence, chatbot, coaching, psychotherapy, qualitative research, amazon alexa, belief, cognition, cognitive behavioral therapy, compliance (psychology), evaluation, ira glass, major depressive disorder, value (ethics), ai in learning, behavioral change, chatbots in learning
Available
In cart
Free
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Bianca Baumann - Marketing learning - LT20

02/13/2020
Views 56
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brand, chatbot, elearning, email marketing, intelligence, internet, interview, mentorship, motivation, multimedia, music, sales, body language, brainstorming, credit card, educational technology, email address, google sheets, internet bot, inventory, learning management system, slack (software), target audience, test (assessment), touchpoint, white paper, #lt20uk, learning technology, marketing learning
Available
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5 Lessons Learned Managing Remote Customer Service Teams During Covid-19

10/16/2020
Views 0
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brand, chatbot, customer engagement, customer experience, empathy, employment, instacart, internet, learning, microsoft, onboarding, quality assurance, call centre, customer relationship management, goal, google sheets, grocery store, last mile, microsoft excel, spreadsheet, supermarket, telecommuting
Available
In cart
2 272 ₽
2 272 ₽
$29
$29
€ 27
€ 27
A$42
A$42
£22
£22

Panel Discussion: Keep Your CX on Track: Engagement Tips, Tricks and Breakthroughs

10/15/2020
Views 5
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brand, chatbot, concept, customer experience, design, empathy, feeling, health, language, quality assurance, reason, retail, social media, sympathy, ticketmaster, time, amazon (company), attention, food safety, loyalty program, nerve, operationalization, touchpoint, understanding, vehicle insurance
Available
In cart
2 272 ₽
2 272 ₽
$29
$29
€ 27
€ 27
A$42
A$42
£22
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Panel Discussion: Hitting Refresh and Delivering on CX Through Design and the Lens of CX

10/14/2020
View 1
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analytics, brand, chatbot, citibank, cloud computing, customer experience, customer service, digital transformation, email, feeling, leadership, mobile app, omnichannel, organization, retail, 7-eleven, call centre, customer satisfaction, job satisfaction, online chat, return on investment, text messaging, text mining, touchpoint
Available
In cart
2 272 ₽
2 272 ₽
$29
$29
€ 27
€ 27
A$42
A$42
£22
£22
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