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Transforming Customer Experiences With Conversational AI

03/02/2022
Views 8
0
automation, business, chatbot, competition, conversation, customer experience, experience, future, language, mind, open source, procurement, reality, reason, speech recognition, technology, user interface, virtual world, wine, alan turing, big bang, drink, open-source-software movement, multiverse
Available
In cart
757 ₽
757 ₽
$13
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A$18
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Chatbot or Humans - What Does a Customer Prefer?

03/02/2022
Views 11
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automation, chatbot, customer experience, customer service, email, experience, facebook, health care, innovation, internet, retail, risk, spotify, whatsapp, youtube, airline, baggage, bank, bart simpson, beer, chromecast, google assistant, mobile phone, patient
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In cart
757 ₽
757 ₽
$13
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Automate Not Alienate Customer and Agents With Voice and Digital Virtual Assistance

03/02/2022
Views 4
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automation, conversation, customer, customer experience, experience, information, learning, machine, machine learning, microsoft, music, news, nothing, reality, reason, salesforce, united kingdom, virtual assistant, patient, sensor, utopia, vehicle registration plate, zoom (software), chrysler hemi engine, driver and vehicle licensing agency
Available
In cart
757 ₽
757 ₽
$13
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A$18
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The Future of Conversation Design: Beyond Flows and Intents

03/01/2022
Views 17
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automation, customer experience, design, experience, information, language, ontology, research, semantics, amazon alexa, apple inc., bank, hospital, insight, interdisciplinarity, linguistics, national health service, natural-language understanding, prototype, surgery, understanding, voice user interface, computational linguistics, social exchange theory
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757 ₽
757 ₽
$13
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€ 13
€ 13
A$18
A$18
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How Conversational AI is Modernizing the Customer Experience in a 230-Year-Old Company

03/01/2022
Views 3
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behavior, car, chatbot, conversation, customer, customer experience, customer service, divorce, empathy, engineer, experiment, future, information, machine learning, risk, safety, cash register, minimum viable product, paralanguage, predictive modelling, self-service, face masks during the covid-19 pandemic, copenhagen
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In cart
757 ₽
757 ₽
$13
$13
€ 13
€ 13
A$18
A$18
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Panel: Using AI and ML to Deliver Customer Service

03/01/2022
Views 8
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community, concept, customer experience, data science, experience, innovation, insurance, learning, machine learning, mind, mobile app, paradigm shift, personalization, science, speech recognition, statistics, virtual assistant, consultant, customer relationship management, dystopia, occam's razor, paradigm, thought, web browsing history
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In cart
757 ₽
757 ₽
$13
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A$18
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Azure Digital Twins

02/16/2021
Views 142
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agriculture, api, backup, customer experience, database, internet of things, learning, machine learning, organic farming, pdf, telemetry, virtual world, airplane, business process, dairy, decision-making, decomposition, digital twin, harvest, milk, online and offline, root cause analysis, soil fertility, wind turbine
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In cart
Free
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The Evolution of Capital Markets: What can Traditional Securities Markets Learn from Crypto Markets?

10/13/2021
Views 362
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alon goren, bitcoin, blockchain, business, crypto, cryptocurrencies, cryptocurrency, customer experience, data analytics, decentralized finance, defi, economy, ethereum, finance, financial technology, infrastructure, investor, money, ownera, social media, startup company, stock, tim draper, algorithmic trading, bank, capital market, digital security, high-frequency trading, institutional investor, jay clayton (attorney), leverage (finance), loan, market (economics), market liquidity, monopoly, security (finance), stock exchange, u.s. securities and exchange commission, open banking, draper goren holm, draper venture network, josef holm, la blockchain summit, la blockchain week, dan doney, securrency, anthony woolley, alternative trading system, matt boseo, charles gillanders, jay clayton, linda jeng, michele curtoni, sdx, sullivan & cromwell, transparent financial systems, u.s. bank investment services, exchange (organized market)
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Technology’s Role in Safely Re-Connecting the Globe

09/23/2021
Views 546
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biometrics, brand, credit, customer experience, entertainment, health, internet, leadership, mobile app, netflix, privacy, qualitative research, sport, spotify, starbucks, amazon (company), credit card, driver's license, facial recognition system, mergers and acquisitions, playstation 4, pricing, privacy policy, subscription business model, wallet
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Powering Travel Beyond the Booking to Boost Recovery

09/22/2021
Views 3.46 K
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airbnb, american express, brand, brand awareness, customer experience, experience, expert, google, hotels.com, reason, tourism, uber, unicef, vrbo, youtube, booking.com, cruise ship, inventory, loyalty program, tripadvisor, vacation rental, venice, sustainable tourism, expedia group
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What Will the Future of Travel Sound Like?

09/22/2021
Views 54
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anxiety, brand, brand awareness, brand loyalty, customer experience, experience, feeling, human, music, privacy, psychology, self-driving car, sound, space, startup company, ambient music, apple inc., hyperloop, noise, public transport, sense, sensory cue, thought, transport, somatosensory system
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Skift Research Presentation: Mapping Future Travel Trends

09/22/2021
Views 338
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api, brand, business model, climate change, cloud computing, customer experience, electricity, google, greenhouse gas emissions, innovation, intelligence, question, regulation, research, sustainability, technology, tourism, airline, carbon price, emotional self-regulation, exxonmobil, jesus, pricing, tea, holiday inn
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Rebooting Customer Experience to Bring Back the Magic of Travel: Presentation and Panel

09/22/2021
Views 440
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brand, concept, customer experience, discipline, experience, hospitality, human, innovation, jetblue, mathematics, memory, recession, risk, startup company, tourism, airline, goal, magic (supernatural), maine, mckinsey & company, patient, product bundling, roller coaster, the matrix, transport
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CMO Forum

05/07/2021
Views 57
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ai, analytics, business, business event, communication, conference, customer engagement, customer experience, data warehouse, digital economy, emerging tech, empathy, entrepreneur conference, experience, forecasting, machine learning, mindset, ml, personalization, privacy, reason, sales, startup company, streaming data, dashboard (business), goal, market (economics), single source of truth, software release life cycle, understanding, dun & bradstreet
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The Future of Work in the New Beginning

05/07/2021
Views 115
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ai, business event, cloud computing, conference, customer experience, education, emerging tech, employment, entrepreneur conference, entrepreneurship, health care, internet, leadership, machine learning, mentorship, ml, mobile app, organizational culture, remote work, retail, sales, shopping, team, telehealth, brick and mortar, consultant, distance education, inventory, psychological stress, science, technology, engineering, and mathematics, workspace, omnichannel retail strategy
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SEO trends for 2019 you need to know about - Sarah Bird

11/01/2021
Views 25.47 K
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advertising, brand, customer experience, education, facebook, google ads, google search, innovation, knowledge, mobile app, question, search engine, search engine optimization, search engine results page, search marketing, seo, web application, website, youtube, click path, day trading, long tail, pagerank, progressive web application, search algorithm, world wide web, moz, web summit, web summit conference lisbon, web summit lisboa, web summit lisbon, web summit paddy, web summit portugal, web summit portugal 2018, web summit video, web summit youtube, sarah bird, video game modding
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A Special Episode of 'Built for Change'

11/09/2021
Views 183.16 K
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accenture, analytics, business, cloud computing, computing, conversation, culture, customer experience, d&i, dealbook, devops, digitization, diversity and inclusion, employee engagement, employees, employment, female leaders, finance, future of work, gender, health, hr, human resources, infrastructure, internet, leadership, new york times, omnichannel, organizational culture, pandemic, people, policy, politics, software , sustainability, technology, unilever, walmart, women of color, application software, educational technology, target corporation, trust (social science), diversity (business), nytimes, future of the internet, built for change, great resignation, internal culture, leena nair inclusivity, pupose, well being, steady state (chemistry)
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SHOP.COM | Steve Ashley

02/06/2020
Views 759
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adidas, brand, business, convert your spending into earning, customer experience, ecommerce, email, entrepreneur, experience, facebook, market america, merchandising, personalization, shop.com, shopping, sms, software , unfranchise owner, walmart, world conference, yelp, amazon (company), black friday (shopping), christmas and holiday season, coupon, franchising, multivitamin, new balance, pricing, target corporation, text messaging, world wide web, mawc2020
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Marketing Personalization Strategies Across Online and Offline Channels

09/29/2021
Views 41
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advertising, brand, computer security, customer experience, experience, financial analyst, forrester, liveramp, machine learning, mind, mobile app, personalization, privacy, rampup, rampup conference, android (operating system), customer relationship management, online advertising, particle, personal computer, stack (abstract data type), targeted advertising, the weather channel, thought, watson (computer), weather underground (weather service), social search, advertising personalization, ibm watson advertising, marketing personalization, mparticle, online personalization, personalization strategy, personalized advertising
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The Omnichannel Solution: Chatbots and Voice

02/05/2021
Views 6
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business, chatbot, communication, customer experience, email, innovation, internet, leadership, mind, mobile app, omnichannel, reason, sms, social media, auction, defamation, hospital, national health service, online chat, patient, self-service, skype, speech synthesis, use case

Panel: Voice Assistants & the Path to Ubiquitous Computing

02/05/2021
Views 0
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behavior, bias, brand, customer experience, decentralization, digital marketing, empathy, google search, idea, innovation, privacy, risk, steve jobs, system, twitter, google assistant, information retrieval, perception, rhetoric, telecommunication, touchpoint, voice user interface, direct-to-consumer, matrix (protocol)

Beyond Bots: Bringing Natural Language to Chat / Scaling Self Service Messaging Channels

02/05/2021
Views 8
0
advertising, analytics, authentication, brand, customer engagement, customer experience, digital transformation, facebook, news, omnichannel, personalization, prediction, retail, virtual assistant, whatsapp, bank, brick and mortar, call centre, customer relationship management, debit card, internet bot, inventory, online advertising, watson (computer)

The Value of “Surprise” in Your Digital Customer Experience Strategy

11/10/2021
Views 0
0
behavior, brand, culture, customer, customer experience, experiment, hypothesis, learning, mind, mindset, prediction, question, research, shopping, user experience, belief, electric light, goal, inquiry, insight, persona, theory, thomas edison, direct-to-consumer, incandescent light bulb
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In cart
1 815 ₽
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A$43
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C$39
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Strategies and Solutions for Measuring the ROI of CX Efforts

11/10/2021
Views 0
0
analytics, brand, consumer behaviour, customer experience, data science, experiment, finance, forecasting, innovation, lean startup, qualitative research, research, retail, risk, sales, benchmarking, customer satisfaction, dashboard (business), loyalty business model, market (economics), perception, storyboard, strategic management, spore (2008 video game)
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In cart
1 815 ₽
1 815 ₽
$29
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A$43
A$43
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C$39
C$39

Building an Agile CX Tech Stack: Tricks and Tools for the next wave of CX

11/10/2021
Views 0
0
brand, chatbot, consumer behaviour, customer experience, digital transformation, innovation, intelligence, leadership, omnichannel, retail, salesforce, tax, twitter, bank, business rule, emergence, loan, luxury goods, market (economics), mortgage loan, perception, self-service, mass market
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In cart
1 815 ₽
1 815 ₽
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Delivering Next-Gen Customer Experiences At Scale

11/10/2021
Views 0
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analytics, brand, chatbot, communication, customer experience, emotion, empathy, employment, information, interest, machine learning, outsourcing, retail, value proposition, bank, business rule, call centre, end user, password, performance indicator, program optimization, touchpoint, transaction account, citroën cx
Available
In cart
1 815 ₽
1 815 ₽
$29
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A$43
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C$39
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Customer Journey Case Study: Improve the Customer Journey Through Improved Data Capture

11/09/2021
Views 0
0
advertising, api, behavior, brand, customer experience, customer lifetime value, digital health, digital transformation, email, facebook, mobile app, motivation, onboarding, privacy, product lifecycle, value proposition, business process, customer relationship management, pharmacy, privacy law, touchpoint, use case, world wide web
Available
In cart
1 815 ₽
1 815 ₽
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A$43
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C$39
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Panel Discussion: Bridging the Gap Between Ideation and Execution of Digital CX Initiatives

11/09/2021
View 1
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brand, change management, covid-19, customer experience, design, health care, innovation, knowledge, learning, mckesson corporation, mindfulness, mindset, nothing, telehealth, brainstorming, customer satisfaction, light, patient, physician, prototype, psychological resilience, reinforcement, sense, dog agility
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In cart
1 835 ₽
1 835 ₽
$29
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Case Study: Create Raving Fans through Data-Driven Experiences

11/09/2021
Views 0
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analytics, brand, content creation, customer experience, ios, mobile app, news, privacy, reason, sport, value proposition, android (operating system), apple id, apple inc., coupon, end user, fandom, streaming media, touchpoint, wallpaper (computing), world wide web, app store (ios/ipados), carl lewis, penny oleksiak
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In cart
1 815 ₽
1 815 ₽
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A$43
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Panel Discussion: Lessons Learned on Engaging and Reengaging Customers

11/09/2021
Views 0
0
automation, best practice, brand, business, community, conversation, customer experience, entertainment, feeling, health, leadership, mind, news, news media, nothing, online community, public health, reason, social media, team, well-being, elevator, epidemiology, mediation, press release
Available
In cart
1 815 ₽
1 815 ₽
$29
$29
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A$43
A$43
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