Talks

customer experience, forrester, advertising personalization, ibm watson advertising, marketing personalization, mparticle, online personalization, personalization strategy, personalized advertising

business, customer experience, internet, sms, auction, defamation, national health service, online chat, self-service, skype, speech synthesis

behavior, bias, brand, customer experience, decentralization, digital marketing, empathy, google search, idea, innovation, privacy, risk, steve jobs, system, twitter, google assistant, information retrieval, perception, rhetoric, telecommunication, touchpoint, voice user interface, direct-to-consumer, matrix (protocol)

customer engagement, facebook, news, personalization, prediction, virtual assistant, whatsapp, brick and mortar, call centre, internet bot, online advertising, watson (computer)

accessibility, css , customer, customer experience, design, google, innovation, javascript, product design, product management, property, research, system, ux, apple inc., conflict resolution, cross-platform software, definition, interface (computing), library (computing), patch (computing), regression analysis, reinventing the wheel, software versioning, usability testing, use case, variance, web colors

behavior, competitive advantage, consumer behaviour, customer experience, electric car, smartphone, sony, walmart, apple inc., consumerism, luxury goods, target audience, tesla, inc., product differentiation, point of difference

analytics, api, cloud computing, conference, customer experience, data, data center, data warehouse, data-intensive computing, database, google, industry, infrastructure, reason, warehouse, algorithmic trading, application software, attention, flash boys, high-frequency trading, in-memory database, latency (engineering), optical fiber, real-time computing, service-level agreement, understanding, iex, datacated

5g, analytics, big data, computer security, customer experience, employment, expert, innovation, internet, internet of things, mobile app, privacy, smart city, smartphone, time, consumption (economics), digital twin, distributed workforce, indoor air quality, luck, market (economics), occupational safety and health, use case, utility submeter, virtual team

commercial real estate, communication, community, concept, cre, internet of things, leadership, learning, organization, property, property tech, property technology, proptech, real estate, real estate technology, training, wi-fi, auction, decision-making, home automation, laundry, mission statement, nature, return on investment, shit, skill, washing machine, self-service laundry, training and development, re, re tech, retcon, bell partners, carroll organization, david perez, multifamily, rebecca shaffrey, retcon webinar, webinar series

api, blockchain, blockchain technology, cloud computing, cryptocurrency, customer experience, database, hyperledger, key management, linux, mind, open source, open source software, personal data, privacy, belief, conflict resolution, credential, credit card, customer relationship management, digital signature, digital wallet, information privacy, loyalty program, password, public-key cryptography, separation of concerns, user (computing), verifiable credentials, zip code, blockchain explained, what is blockchain, contributing to open source, blockchain for business, blockchain training, blockchain tutorial, blockchain tutorial for beginners, hyperledger blockchain, hyperledger fabric, hyperledger in blockchain, hyperledger projects, introduction to hyperledger, what is hyperledger, what is open source

automation, backup, best practice, cloud computing, customer experience, database, design, education, encryption, internet, microservices, news, social media, twitter, android (operating system), consciousness, controlled-access highway, high availability, intuition, mathematical optimization, microsoft powerpoint, pricing, reliability engineering, replication (computing), subscription business model

asset management, augmented reality, behavior, brand, consumer behaviour, customer experience, employment, facebook, fake news, internet, internet of things, news, outsourcing, robotics, salesforce, small business, social media, startup company, stock, customer relationship management, market (economics), mass media, psychological resilience, stock exchange, national stock exchange of india

brand, customer experience, omnichannel, retail, sales, shopping, tax, tesco, cocktail, irish whiskey, jameson irish whiskey, market (economics), market penetration, online shopping, sense, shelf life, supermarket, tequila, touchpoint, direct-to-consumer, bourbon whiskey, jack daniel's, scotch whisky, captain morgan

advertising, analytics, behavior, brand, consumer behaviour, customer experience, facebook, instagram, privacy, retail, snapchat, social media, spotify, wine, youtube, apple inc., lvmh, louis vuitton, marketing research, pop-up retail, wearable technology, word-of-mouth marketing, world wide web, syrah, bricks and clicks

best practice, credit, mastercard, mobile web, omnichannel, point of sale, privacy, usability, digital identity, information sensitivity, regulatory compliance, signature, skype, verification and validation, world wide web

apple, automation, hospitality, mobile app, research, software , technology, american broadcasting company, apple watch, coffeehouse, envy, hotel, inventory, landscape, mathematical optimization, museum, pleasure, pride, restaurant, soft drink, winery, pub, data general

behavior, brand, content creation, customer experience, reality, recycling, retail, sales, shopping, siri, social media, sustainability, waste, wechat, hashtag, online and offline, online shopping, packaging and labeling, qr code, streaming media, touchpoint, taobao, direct-to-consumer

adoption, creativity, customer experience, email, experiment, human, idea, insurance, intelligence, mind, point of sale, reason, unmanned aerial vehicle, autocomplete, customer relationship management, decision-making, gmail, internet bot, meal, online chat, subscription business model, upselling, direct-to-consumer, agency (philosophy)

advertising, chatbot, customer experience, expert, google ads, instagram, leadership, marketing strategy, sales, search engine optimization, social media, team, amazon (company), customer relationship management, dashboard (business), harpercollins, internal communications, pleasure, touchpoint, goodreads

automation, business value, customer engagement, customer experience, design, digital transformation, kanye west, leadership, omnichannel, recycling, risk, robotics, sales, team, credibility, customer relationship management, customer satisfaction, goal, infidelity, likelihood function, microsoft powerpoint, pleasure, strategic management, world wide web

customer service, future, insurance, organization, reality, research, software , tax, time, data transmission, net promoter, response rate (survey), symbol, tabletop role-playing game

chatbot, conversation, customer experience, digital transformation, empathy, generation z, language, machine learning, millennials, mind, omnichannel, reason, research, youtube, amazon alexa, attention, bank, barcode, customer satisfaction, interactive voice response, mobile phone, nature, self-service, translation

accessibility, analytics, best practice, customer service, expert, google, information, product lifecycle, qualitative research, retail, search engine, search engine optimization, trustpilot, crowdsourcing, end user, goal, inquiry, inventory, self-service, strategy guide, touchpoint

agriculture, computer, downtime, innovation, pain, question, telemetry, co-creation, customer satisfaction, farmer, fertilizer, goal, microsoft windows, over-the-air programming, top-down and bottom-up design, agricultural machinery, kwaito

art, brand, business, competitive advantage, culture, customer experience, design, emotion, leadership, lean startup, mind, mobile app, nothing, question, servant leadership, startup company, aesthetics, blue cross blue shield association, failure, market (economics), market share, nature, patient, prototype

chatbot, communication, expert, infrastructure, intelligence, learning, mindset, privacy, risk, sales, inventory, telecommuting, translation, jaybird (company), logitech, ultimate ears

digital transformation, email, empowerment, expert, feeling, mobile app, supply chain, team, dashboard (business), qr code, real-time computing, six sigma, spreadsheet, target corporation, telecommuting, volunteering, oshkosh corporation

cloud computing, consumer behaviour, demand, digital transformation, mobile app, omnichannel, personalization, point of sale, retail, advertising campaign, bread, customer relationship management, dashboard (business), grubhub, online advertising, online and offline, online shopping, text messaging, virtual museum, king arthur baking, sourdough

brand, conversation, creativity, customer experience, design, empathy, facebook, information, internet, logistics, mind, reason, supply chain, amazon (company), attention, courage, distributed workforce, force, ritual, touchpoint, use case, self-reflection

behavior, brand, budget, chatbot, consumer behaviour, customer experience, instagram, mobile app, omnichannel, reality, retail, shopify, social media, twitter, amazon (company), black friday (shopping), business-to-business, christmas and holiday season, customer satisfaction, cyber monday, internet celebrity, online shopping, truth, zappos