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Panel: Conversational AI in the Service Industry

02/05/2021
Views 0
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chatbot, consumer behaviour, email, facebook, google, human, insurance, microsoft, mind, online banking, robot, sms, speech recognition, statistics, whatsapp, customer satisfaction, dance, elsa (frozen), interactive voice response, knowledge base, mobile banking, percentage, use case, world wide web

Geoff Ralston - Parting Advice

01/20/2020
Views 25.62 K
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airbnb, cash, email, internet, lawsuit, music industry, progress, robot, silicon valley, startup school, venture capital, y combinator, yc, customer satisfaction, electric battery, idealism, innerspace, internet forum, power outage, psychological trauma, server (computing), webmail, yahoo!
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THINK GLOBAL CONFERENCE 2021 - Unbundling of Legal Services through LegalTech

04/15/2021
Views 2
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negotiation, startup company, trademark, alibaba group, arbitration, contract, court, european single market, income, law firm, lawyer, practice of law, profit (economics), supplemental nutrition assistance program, dispute resolution, legal technology, paralegal, unbundled legal services
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THINK GLOBAL CONFERENCE 2021 - Key metrics to consider in your market research

04/15/2021
Views 3
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africa, asia, brand, china, innovation, insurance, internet, supply chain, technology, united states, bank, consumer confidence, customer satisfaction, ethiopia, free trade, index fund, market penetration, consumer confidence index
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Martin Schmitz - Excuse me, bartender, there’s AI in my beer — DATAcated Conference May 2021

05/19/2021
Views 111
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business, coffee, data, data science, data scientist, euro, expert, humans, knowledge, network, physics, plant, prediction, research, simulation, supply chain, water, accuracy and precision, beer, brewery, chemical industry, chemical substance, customer satisfaction, drink, laptop, parameter, truth, humans of data science, beer in germany, icecube neutrino observatory
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[VCWxRE 2021] Real estate in $5 Trillion Economy

07/17/2021
Views 13
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3d printing, debt, economy, investment, investor, money, news, private equity, social media, stock, stock market, apartment, asset classes, consolidation (business), market liquidity, non-bank financial institution, shoprite (united states), telecommuting
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[VCWxRE 2021] Real Estate Investment Outlook – 2021 & Beyond

07/17/2021
Views 14
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economic development, infrastructure, interest, investment, private equity, real estate investing, retail, alternative investment, bond (finance), customer satisfaction, diversification (finance), interest rate, macroeconomics, market liquidity, microsoft excel, option (finance), pricing
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Digital Transformation as a Catalyst for Exceptional Customer Journeys

02/11/2021
Views 2
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automation, business value, customer engagement, customer experience, design, digital transformation, kanye west, leadership, omnichannel, recycling, risk, robotics, sales, team, credibility, customer relationship management, customer satisfaction, goal, infidelity, likelihood function, microsoft powerpoint, pleasure, strategic management, world wide web
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In cart
2 272 ₽
2 272 ₽
$29
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€ 27
€ 27
A$42
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Closing the Customer Feedback Loop: Bridging the Gap Between Surveys and Action

02/11/2021
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customer service, future, insurance, organization, reality, research, software , tax, time, data transmission, net promoter, response rate (survey), symbol, tabletop role-playing game
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2 272 ₽
2 272 ₽
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Panel Discussion: Build Resilience and Agility with a Flexible and Mature Omni-Channel Experience

02/11/2021
Views 2
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chatbot, conversation, customer experience, digital transformation, empathy, generation z, language, machine learning, millennials, mind, omnichannel, reason, research, youtube, amazon alexa, attention, bank, barcode, customer satisfaction, interactive voice response, mobile phone, nature, self-service, translation
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2 272 ₽
2 272 ₽
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Leadership and Team Building: Buy-In and the Strategic Execution of Digital CX

02/11/2021
Views 8
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agriculture, computer, downtime, innovation, pain, question, telemetry, co-creation, customer satisfaction, farmer, fertilizer, goal, microsoft windows, over-the-air programming, top-down and bottom-up design, agricultural machinery, kwaito
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2 272 ₽
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The Wisdom of the Data: How Digital CX Can Benefit from the Many

02/10/2021
Views 9
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behavior, brand, budget, chatbot, consumer behaviour, customer experience, instagram, mobile app, omnichannel, reality, retail, shopify, social media, twitter, amazon (company), black friday (shopping), business-to-business, christmas and holiday season, customer satisfaction, cyber monday, internet celebrity, online shopping, truth, zappos
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2 272 ₽
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Panel Discussion: Transforming Digital Customer Services

04/20/2021
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chatbot, churn rate, cloud computing, customer experience, customer lifetime value, expert, mobile app, onboarding, sms, social media, software , tax, user interface, web application, apple inc., application software, bank, contract, customer satisfaction, data model, spreadsheet, text messaging, truth, web conferencing, world wide web
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2 272 ₽
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Fireside Chat: Focus on Customer Loyalty

09/22/2021
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behavior, consumer behaviour, emotion, human resources, social media, tool, attention, bank, decision-making, insight, market (economics), market share, online shopping, bank of montreal
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2 272 ₽
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Panel Discussion: How to Succeed with Digital Transformation

09/21/2021
Views 5
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analytics, brand, collaboration, communication, concept, data, design, design thinking, empathy, leadership, project management, qualitative research, research, risk, soft skills, strategy, belief, critical thinking, customer satisfaction, sense, wicked problem, business acumen, project management institute
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2 272 ₽
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What Your CX Tech Stack Needs for the Next Wave of Digital Transformation

09/21/2021
Views 0
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automation, cisco systems, craigslist, customer, customer experience, facebook, knowledge, music, reason, research, social media, tax, twitter, bit, clothing, customer satisfaction, disco, legacy system, map, online chat, streaming television, upload, videotelephony, moe (slang)
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2 272 ₽
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Microsoft’s Journey to Digitally Transforming the Customer Experience

09/21/2021
Views 19
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best practice, bluetooth, cloud computing, customer experience, digital transformation, engineering, expert, intelligence, microsoft, software , time, virtual assistant, correlation and dependence, customer satisfaction, interactive voice response, knowledge base, performance indicator, real-time computing, social engineering (security), subject-matter expert, tablet computer, translation, troubleshooting, visualization (graphics)
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2 272 ₽
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How to Build the Most Customer-Focused Company in the World

10/15/2020
Views 0
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behavior, chief executive officer, communication, customer experience, customer service, design, employee engagement, employee recognition, expert, leadership, management, mind, organization, social media, strategy, technology, compaq, customer satisfaction, emoji, evaluation, internal communications, pleasure, promise, receipt, return on investment
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2 272 ₽
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Fireside Chat: Translating Sales and Marketing Insights into Action

10/14/2020
Views 0
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5g, analytics, big data, brand, conversation, customer experience, empathy, leadership, mind, organization, privacy, project management, research, sales, salesforce, startup company, youtube, click-through rate, customer satisfaction, market (economics), understanding, web conferencing
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2 272 ₽
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Panel Discussion: Hitting Refresh and Delivering on CX Through Design and the Lens of CX

10/14/2020
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analytics, brand, chatbot, citibank, cloud computing, customer experience, customer service, digital transformation, email, feeling, leadership, mobile app, omnichannel, organization, retail, 7-eleven, call centre, customer satisfaction, job satisfaction, online chat, return on investment, text messaging, text mining, touchpoint
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In cart
2 272 ₽
2 272 ₽
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The Rise of a New B2B Customer Experience: How to Digitally Transform the B2B Customer Experience

10/14/2020
Views 3
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customer experience, customer service, digital transformation, financial technology, information, leadership, money, productivity, sales, system, business-to-business, cellular network, credit card, customer satisfaction, job satisfaction, menu, mobile payment, reliability engineering, restaurant, self-service, telecommunication, touchpoint, uncertainty, mobile virtual network operator
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In cart
2 272 ₽
2 272 ₽
$29
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AI Reliability in Security: A New Data Science Paradigm

01/27/2021
Views 116
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algorithm, bias, devops, machine learning, risk, user interface, adversarial machine learning, cumulative distribution function, customer satisfaction, failure rate, function (mathematics), integral, likelihood function, maintenance (technical), mathematical model, mean squared error, probability distribution, psychological resilience, random variable, reliability engineering, software quality, robust statistics
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Designing for Reliability in Production - Ayelet Sachto, Google

06/23/2021
Views 347
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computer hardware, continuous integration, customer experience, database, google, microservices, risk, supply chain, version control, web service, customer satisfaction, incentive, incident management, load balancing (computing), provisioning (telecommunications), psychological resilience, publish–subscribe pattern, reliability engineering, server (computing), service-level agreement, single point of failure
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Crafting your Cloud Selling Strategy in 2020

03/27/2020
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best practice, cloud, cloud strategy, communication, google, logistics, mind, motivation, price, procurement, sales, shopping, value proposition, virtual, virtual conference, business-to-business, call centre, consultant, decision-making, understanding, white paper, cloud conference, six feet up, sixfeetup, selling, selling tech, interactive intelligence
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Chaos Engineering for Cloud Native | Uma Mukkara | Conf42: Cloud Native

04/29/2021
Views 50
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asynchronous, computing, culture, customer, data lakes, distributed database, edge computing, engineering, experiment, fintech, graalvm, hdfs, health check, kotlin, kubernetes , learning, microservice, prediction, public cloud, quarkus, serverless, space, technology, telemetry, assembly language, cgroups, chaos engineering, failure, need for speed, psychological resilience, reliability engineering, type i and type ii errors, use case, flagger , app migration, caching patterns, cloud sidecar, clusters gitops, fluentd save, flux2 multi-cloud, galls law, gatekeeper, gating service, graviton2, iam reliability, infrastructure drift, jumpstart, kubernetes cloud, multi-cloud magic, opa, open liberty, pipelines ci/cd, poilcy-as-code
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Michelle Christensen, enChoice and Ryan Dennings, Auto-Owners Insurance | IBM Think 2021

05/11/2021
Views 42
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automation, cloud computing, competition, dave vellante, digital transformation, digitization, ibm, icloud, infrastructure, insurance, intelligence, john furrier, machine, microservices, red hat, siliconangle, siliconangle inc, siliconangle media inc, software , thecube, usability, user experience, wikibon, android (operating system), bit, interactive voice response, mainframe computer, vehicle insurance
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Scale By The Bay 2020: Aditya Sakhuja, NLP text recommender system journey to automated training...

11/13/2020
Views 150
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customer experience, database, devops, encryption, feature engineering, internet, library, machine learning, natural language processing, research, salesforce, statistics, accuracy and precision, bootstrapping (statistics), call stack, conceptual model, end user, parameter, pointer (computer programming), real-time computing, regression analysis, search engine indexing, the matrix
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Driving Innovation: From Sustaining to Sustainability | SFF 2020

12/09/2020
Views 302
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brand, credit, globalization, goldman sachs, history, innovation, project management, reason, retail, amazon (company), apple inc., bank, capital (economics), capital market, credit card, customer satisfaction, financial transaction, instrumental and intrinsic value, life-cycle assessment, market (economics), observation, payment, streaming media, telecommunication, united parcel service
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Digital and Cultural Transformation in a Co-COVID World: The Successes and Failures | SFF 2020

12/08/2020
Views 43
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behavior, blockchain, customer experience, digital transformation, digitization, feeling, financial technology, know your customer, mindset, money laundering, organizational culture, risk, risk management, social media, space, startup company, apple inc., bank, customer satisfaction, human nature, nature, operating model, psychological resilience, regulatory compliance, video game
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A Reset for 2021. Trade Offs & Strategic Decisions for the Leading FinTechs (Episode 2) | SFF 2020

12/08/2020
Views 87
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business model, credit, dividend, financial technology, infrastructure, interest, investment, investor, startup company, stock, tax, technology, venture capital, balance sheet, bank, book value, customer satisfaction, default (finance), equity (finance), jeff bezos, loan, rate of return, telecommuting, top-line growth
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