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Text & Talk: Designing for Chat and Voice UI – Not All Conversations are Created Equal

03/01/2022
Views 3
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accessibility, chatbot, conversation, language, linkedin, mind, mobile app, multimedia, reason, salesforce, twitter, affordance, email address, interactive voice response, menu (computing), multimodal interaction, password, screen reader, speech synthesis, technical support, text messaging, utterance, gameplay of pokémon, intonation (linguistics), backchannel (linguistics)
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672 ₽
672 ₽
$13
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A$19
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Summary of the European Chatbot Summit

02/05/2021
Views 48
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best practice, concept, conversation, engineering, internet, language, linkedin, machine learning, mobile app, science, sms, software , virtual assistant, human–robot interaction, information overload, interactive voice response, messaging apps, mobile phone, pleasure, social networking service, truth, rich communication services, social perception

Panel: Conversational AI in the Service Industry

02/05/2021
Views 2
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chatbot, consumer behaviour, email, facebook, google, human, insurance, microsoft, mind, online banking, robot, sms, speech recognition, statistics, whatsapp, customer satisfaction, dance, elsa (frozen), interactive voice response, knowledge base, mobile banking, percentage, use case, world wide web

Inference Solutions Workshop: Building Call Deflection to Chatbot

02/04/2021
Views 18
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analytics, authentication, automation, behavior, business, business intelligence, chatbot, consumer behaviour, customer engagement, insurance, omnichannel, reason, whatsapp, amazon (company), application software, bank, data model, deployment environment, interactive voice response, internet forum, password, speech synthesis, use case, intention, queue area

Panel Discussion: Tips, Tricks and Breakthroughs for Keeping Your CX Program Relevant and Engaging

11/09/2021
Views 0
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analytics, automation, brand, chatbot, conversation, customer experience, facebook, feeling, language, omnichannel, retail, storytelling, whatsapp, business process, customer relationship management, customer satisfaction, decision-making, interactive voice response, online chat, self-service, sense, touchpoint, understanding, direct-to-consumer
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1 583 ₽
1 583 ₽
$29
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Panel Discussion: Build Resilience and Agility with a Flexible and Mature Omni-Channel Experience

02/11/2021
Views 2
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chatbot, conversation, customer experience, digital transformation, empathy, generation z, language, machine learning, millennials, mind, omnichannel, reason, research, youtube, amazon alexa, attention, bank, barcode, customer satisfaction, interactive voice response, mobile phone, nature, self-service, translation
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1 583 ₽
1 583 ₽
$29
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€ 29
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A$44
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Embody a Digital-First Mindset to Revitalize the Customer Experience

09/22/2021
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brand, business, business model, chatbot, conversation, customer experience, digital transformation, email, enterprise resource planning, intelligence, knowledge, mobile app, omnichannel, sales, social media, apple inc., customer relationship management, email spam, interactive voice response, online chat, reputation, telecommuting, conversational commerce
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1 583 ₽
1 583 ₽
$29
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Microsoft’s Journey to Digitally Transforming the Customer Experience

09/21/2021
Views 36
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best practice, bluetooth, cloud computing, customer experience, digital transformation, engineering, expert, intelligence, microsoft, software , time, virtual assistant, correlation and dependence, customer satisfaction, interactive voice response, knowledge base, performance indicator, real-time computing, social engineering (security), subject-matter expert, tablet computer, translation, troubleshooting, visualization (graphics)
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1 583 ₽
1 583 ₽
$29
$29
€ 29
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CreaTech: Bridgerton: Innovating beyond TV

06/14/2021
Views 5.63 K
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advertising, ai, app, artificial intelligence, business, ceo, community, conversation, discover, discovery, facebook, festival, healthcare, innovation, language, london, machine learning, netflix, networking, partners, research, social, social media, software , technology, united kingdom, venture capital, ariana grande, creative industries, economy of the united kingdom, fiction, frankenstein, hashtag, interactive voice response, streaming media, ai conference, founders, scrubs (tv series), shonda rhimes, cogx2021, jointheconversation, ai conference live, appstore, cogx, cogx mobile, cogx2020, deep learning conference, global leadership, live conference, on demand, telemedicine, virtual ai summit, virtual cogx, georgian architecture, mary shelley, queen's house, wallpaper
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Michelle Christensen, enChoice and Ryan Dennings, Auto-Owners Insurance | IBM Think 2021

05/11/2021
Views 51
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automation, cloud computing, competition, customer experience, dave vellante, digital transformation, digitization, ibm, icloud, infrastructure, insurance, intelligence, john furrier, machine, machine learning, microservices, red hat, siliconangle, siliconangle inc, siliconangle media inc, software , thecube, usability, user experience, wikibon, android (operating system), bit, customer satisfaction, interactive voice response, mainframe computer, vehicle insurance
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Brian Loveys, IBM | IBM Think 2021

05/11/2021
Views 74
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chatbot, cloud computing, competition, dave vellante, digital transformation, education, health care, ibm, infrastructure, innovation, john furrier, language, learning, machine learning, money, natural language processing, research, siliconangle, siliconangle inc, siliconangle media inc, siri, social media, thecube, wikibon, automated teller machine, bank, interactive voice response, password, use case, watson (computer), lingo (programming language)
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Jian Tang: AI Cures Drug Discovery Conference

10/30/2020
Views 689
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data science, energy, physics, prediction, price, protein, space, weather, child, costco, diffusion, drug discovery, function (mathematics), grand theft auto v, interactive voice response, joint commission, logic, mass, molecular dynamics, moon, protein structure, sampling (statistics), weight, molecular mass, conformational isomerism
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Just give me a person! Conversational Technologies in Customer Care

11/13/2020
Views 0
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chatbot, consumer behaviour, emotion, interview, mind, problem solving, simulation, speech, amazon alexa, automated teller machine, credit card, debit card, fallacy, interactive voice response, love, perception, skype, smart speaker, trust (social science), uncanny valley, google nest (smart speakers), theory of mind, psychological evaluation
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1 364 ₽
1 364 ₽
$25
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A$38
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£21
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Fireside Chat: AWS | L3-AI 2021

06/17/2021
Views 103
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chatbot, cloud computing, customer experience, emotion, expert, facebook, innovation, language, mind, reason, siri, whatsapp, amazon alexa, apple inc., conversational user interface, facebook messenger, interactive voice response, prototype, transcription (linguistics), translation, use case, voice user interface, world wide web
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Many Bots, One Voice: Seamless Multi-bot Orchestration in the Enterprise | L3-AI 2021

06/17/2021
Views 1.03 K
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api, behavior, customer experience, engineering, food, generation, language, millennials, open-source software, reason, research, speech recognition, virtual assistant, english language, hierarchy, hypertext transfer protocol, interactive voice response, regression analysis, ship, switch, telecommunication, url, voice user interface, voicemail
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AWS ML Summit 2021 | Increase productivity and satisfaction with an intelligent contact center

06/02/2021
Views 209
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ai, amazon, amazon web services, analytics, artificial intelligence, aws, chatbot, cloud computing, computer, customer experience, deep learning, digital transformation, machine learning, outsourcing, salesforce, virtual assistant, amazon (company), call centre, customer relationship management, dashboard (business), insight, interactive voice response, sentiment analysis, serverless computing, text mining, twilio, transcription (music), aws machine learning summit, aws ml summit, mle201, no expertise required
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Building an End-to-End Test Automation Pipeline for Conversational AI | Rasa Summit 2021

02/11/2021
Views 1.15 K
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analytics, behavior, communication, continuous delivery, continuous integration, data science, email, knowledge, language, load testing, machine learning, natural language processing, risk, science, siri, statistics, test automation, virtual assistant, buick, interactive voice response, life-cycle assessment, stress testing, voicemail, watson (computer), confusion matrix
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… or how I learned stop worrying and love the chatbot framework | Rasa Summit 2021

02/12/2021
Views 867
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analytics, api, chatbot, data science, experiment, expert, facebook, machine learning, mathematics, neural network, research, robot, science, software , twitter, user experience, cross-validation (statistics), interactive voice response, pipeline (computing), rotten tomatoes, server (computing), taxonomy (general), text messaging
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FinTECHTalents Virtual North America 2020 - Interactive session with Twilio - Financial Wellness

09/09/2020
Views 205
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credit, customer experience, mastercard, price, retail, risk management, usability, walmart, automated teller machine, cheque, credit card, debit card, digital native, e-commerce payment system, fee, interactive voice response, internet bot, option (finance), public–private partnership, self-service, target audience, telecommuting, visa inc., green dot corporation
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Keynote: Levi Bailey, Humana | Improving Health with Event-Driven Architectures | Kafka Summit 2020

08/25/2020
Views 1.47 K
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.net, analytics, apache kafka, api, applications, apps, data, developers, ecosystem, hadoop, health care, interoperability, java, kubernetes , leadership, logs, microservices, monitoring, onboarding, open source, operations, pipelines, platform, problem solving, reality, streaming, technology, adherence (medicine), communication protocol, evaluation, health care in the united states, health policy, health system, interactive voice response, market (economics), medicare (united states), pay for performance (healthcare), pharmacy, point of care, software framework, commit, confluent, distributed, fault-tolerant, free, messaging queue, multi-datacenter, ops, processing, publish, real-time, streams, subscribe
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Measuring and improving Speech-to-Text accuracy

07/14/2020
Views 15.34 K
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api, chatbot, google search, hypothesis, language, speech recognition, statistics, system, accuracy and precision, ground truth, interactive voice response, language model, n-gram, noun, part of speech, patient, phrase, real-time computing, statistical significance, wav, word error rate, transcription (music), phoneme, acoustic model, type: conference talk (full production);, formulaic language
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Introduction to Data-Driven Customer Engagement - Level 100 (United States)

05/13/2020
Views 174
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2020, amazon web services, analytics, automation, aws, cloud computing, compiler, customer engagement, customer experience, customer lifetime value, identity management, innovation, machine learning, mobile app, omnichannel, reason, sms, speech recognition, system, united states, amazon (company), amazon alexa, customer satisfaction, interactive voice response, market (economics), reliability engineering, target audience, use case, aws events, aws summit online, level 100, may 13, track 1: business, track: services
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L3-AI Panel: Deploying Assistants Lizzie Siegle, Rob Lawson, moderated by Justina Petraityte

06/18/2020
Views 134
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accessibility, communication, consumer behaviour, conversation, customer, facebook, google, millennials, reason, sms, user experience, walmart, whatsapp, amazon alexa, elsa (frozen), facebook messenger, interactive voice response, internet bot, online chat, slack (software), taxicab, text messaging, usability testing, use case
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Stop Losing Customers: 5 Steps to Creating Customers for Life with Freshworks

12/09/2020
Views 5.61 K
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algorithm, brand, business model, chatbot, communication, customer engagement, evolution, intelligence, mathematics, millennials, omnichannel, productivity, research, sales, social media, customer satisfaction, decision-making, interactive voice response, internet bot, life-cycle assessment, performance indicator, singing, technical support
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Using Conversational AI to combat the impact of COVID-19 By Mahi de Silva, CEO, Amplify.ai

10/20/2020
Views 77
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automation, brand, facebook, instagram, mobile app, search engine optimization, sms, social media, twitter, virtual assistant, web application, website, whatsapp, application programming interface, brick and mortar, call centre, interactive voice response, internet bot, political campaign, transport layer security, web search engine, world wide web, canvassing, digital conversation
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Improving customer experience through journey...By Srinivas Chilukuri, Data Scientist, ZS Associates

10/22/2020
Views 126
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brand, causality, customer experience, deep learning, education, engineering, information, language, learning, memory, mining, mobile app, prediction, question, snapchat, attention, autoencoder, black box, call centre, cluster analysis, interactive voice response, telecommunication, understanding, world wide web
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EC19 Amazon Web Services Keynote: Pasquale DeMaio

03/18/2019
Views 661
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amazon connect, amazon web services, aws, cloud based communication, cloud computing, cloud security, contact center, contact center in the cloud, data center, enterprise communications & collaboration, enterprise connect, enterprise connect 2019, enterprise connect orlando, enterprise connect orlando 2019, internet, metadata, mobile app, pasquale demaio, pasquale demaio amazon connect, productivity, ringcentral, security, speech recognition, system, virtual assistant, amazon alexa, application programming interface, customer relationship management, high availability, interactive voice response, prepaid mobile phone, session initiation protocol, telephone, telephony, text messaging, voicemail, xfinity, zoom video communications
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EC19 Microsoft Keynote: Lori Wright

03/20/2019
Views 6.31 K
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ai, artifical inteligence, cloud computing, digital transformation, employee engagement, empowering teams, engaged workers, enterprise connect, enterprise connect 2019, enterprise connect orlando, enterprise connect orlando 2019, future of work, health care, inclusion, intelligent workplace, intelligent workplace for everyone, internet, lori wright, microsoft, microsoft office 365, microsoft teams, mobile app, office 365, onboarding, teams, time, adolescence, coworking, end user, headphones, headset (audio), interactive voice response, internal communications, reading, skype, streaming media, touchscreen, translation, video on demand, voicemail
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Know the Customer Before you Pick Up: Integrating Telephony Into Your CRM

04/11/2019
Views 491
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car, customer, database, experience, finance, information, internet, know your customer, question, reason, sales, zoho, zoho corporation, zoholics, zoholics 2019, zoholics austin, caulk, customer relationship management, darth vader, desk, dial plan, interactive voice response, number, screen pop, soho, telephone, voicemail, yoda
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Tools you Need to Offer Effective Customer Service - Emily Sloan Pace

04/10/2019
Views 1.47 K
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american express, analytics, chatbot, conversation, customer experience, email, language, zoho, zoholics, zoholics 2019, zoholics austin, collision detection, customer relationship management, faq, first language, form (html), halloween, interactive voice response, internet bot, online and offline, online chat, sentiment analysis, service-level agreement, telephone, text messaging, translation, voicemail, web page, world wide web
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